AWS Technical Architect

🕒 Maio 19

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🔙 Engenheiro Backend

👻 Score fantasma 47%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

NeuraFlash

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏭 Manufatura

📣 Marketing

Consulting • Manufacturing • Marketing

A NeuraFlash é uma provedora líder de soluções impulsionadas por IA em múltiplos setores, especializada na implementação e integração das plataformas Salesforce e AWS. Oferece uma ampla gama de serviços, incluindo gestão de mudanças, análise de dados e serviços gerenciados, adequados a segmentos como manufatura, varejo, comunicações, serviços financeiros e outros. Como parceira da Salesforce e da AWS, a NeuraFlash é reconhecida por suas soluções inovadoras de IA — incluindo Agentforce, Service Cloud e Service Cloud Voice — que ajudam as empresas a otimizar operações e elevar o atendimento ao cliente. Com uma equipe dedicada de especialistas, a NeuraFlash busca criar experiências integradas e transformadoras para sua diversificada base de clientes, alavancando sua expertise em automação e integração de dados para entregar resultados reais de negócio.

Descrição

• Ensure customer success in building and launching Amazon Connect solutions for customers. • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS and participate in architectural discussions. • Lead discovery for customers and help build ROIs for projects. • Translate customer requirements into contact center design leveraging best practices. • Oversee and mentor technical teams to ensure delivery on time and quality standards. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design into solution delivery. • Effectively manage project and customer communications. • Deliver customer end user training and documentation. • Lead role on enterprise level projects with minimal direction.

🎯 Requisitos

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefícios

• Remote & In-Person: Work remotely or from HQ in Massachusetts. • Travel: Anticipated travel commitment of up to 25% for certain roles. • Flexibility: Culture of trust allowing for personal commitments. • Collaboration: Executive team holds town halls for feedback. • Celebrate Often: Team events and celebrations of achievements.