Salesforce Engagement Manager

🕒 Março 19

🏄 California, Colorado, +8 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94.400 - $266.300 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🤑 Vendas

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NeuraFlash

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

A NeuraFlash é uma provedora líder de soluções impulsionadas por IA em múltiplos setores, especializada na implementação e integração das plataformas Salesforce e AWS. Oferece uma ampla gama de serviços, incluindo gestão de mudanças, análise de dados e serviços gerenciados, adequados a segmentos como manufatura, varejo, comunicações, serviços financeiros e outros. Como parceira da Salesforce e da AWS, a NeuraFlash é reconhecida por suas soluções inovadoras de IA — incluindo Agentforce, Service Cloud e Service Cloud Voice — que ajudam as empresas a otimizar operações e elevar o atendimento ao cliente. Com uma equipe dedicada de especialistas, a NeuraFlash busca criar experiências integradas e transformadoras para sua diversificada base de clientes, alavancando sua expertise em automação e integração de dados para entregar resultados reais de negócio.

Descrição

• Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients • Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams • Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation • Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs • Smoothly transition customers from the sales process to project delivery • Ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks • Drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets • Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate for our brand, and help NeuraFlash, Part of Accenture grow and scale

🎯 Requisitos

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives • 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment • 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services • Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems • Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders • Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness • Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences • Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions • Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations • Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings.

🏖️ Benefícios

• Travel up to 25% for customer projects and company events • Flexibility in work hours • Department collaboration opportunities