ServiceNow Solution Architect – HAM/SAM

🕒 Agosto 25

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

👻 Score fantasma 10%

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NewRocket

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

NewRocket é um parceiro global de destaque da ServiceNow, oferecendo uma ampla gama de serviços e soluções para ajudar líderes empresariais a resolver problemas complexos de negócios. Eles são especializados em serviços de consultoria e transformação, design e implementação, serviços gerenciados e mais, com foco em melhorar as experiências de clientes e funcionários através do uso da plataforma ServiceNow. Suas soluções incluem plataformas e integrações, segurança, risco e resiliência, bem como excelência tecnológica. NewRocket atende a uma variedade de indústrias, incluindo educação, saúde, serviços financeiros e o setor público, entre outros, e é conhecida por sua expertise em design de UI e UX, bem como por sua capacidade de aprimorar fluxos de trabalho e melhorar processos de negócios de forma eficiente.

Descrição

• Serve as the primary technical point of contact for ServiceNow HAM, SAM, ITAM, CMDB, ITOM, and ITSM solution delivery • Lead end-to-end solution architecture for ServiceNow HAM and SAM engagements from discovery and requirements definition through implementation, deployment, and optimization • Define technical architectures and scalable solution designs aligned with client requirements and ServiceNow industry practices • Facilitate customer workshops, requirements-gathering sessions, architecture reviews, and technical design discussions • Translate business and functional requirements into technical specifications, implementation plans, and roadmaps • Advise clients on asset lifecycle processes, governance, data quality, compliance, and optimization • Architect HAM solutions covering the complete hardware asset lifecycle • Architect SAM solutions covering software discovery, normalization, license management, reconciliation, compliance, reclamation, and optimization • Design integrations with CMDB, CSDM, Discovery, ITSM, Service Catalog, Procurement, ITOM, ERP, endpoint-management, and other enterprise systems • Establish data governance and process controls for asset, contract, entitlement, and CMDB data • Identify and mitigate risks, dependencies, data-quality issues, integration gaps, and governance concerns • Lead delivery collaboration across architects, developers, project managers, and client stakeholders • Provide engineers with architectural blueprints, technical requirements, data models, integration specifications, and implementation guidance • Oversee solution quality across configuration, customization, integrations, data migration, testing, security, and deployment • Deliver outcomes including improved asset visibility, lifecycle control, software compliance, cost optimization, and operational efficiency • Research ServiceNow capabilities and industry trends to recommend enhancements and continuous improvements

🎯 Requisitos

• 8–12 years of experience in IT services, enterprise architecture, consulting, or solution delivery • At least 4 years of hands-on experience with the ServiceNow platform • Significant experience implementing or architecting ServiceNow HAM, SAM, ITAM, or related asset-management capabilities in enterprise environments • Strong knowledge of hardware asset lifecycle processes • Strong knowledge of software asset-management processes • Experience with ServiceNow CMDB and CSDM principles • Experience implementing integrations between ServiceNow and enterprise systems • Familiarity with ServiceNow ITOM and CMDB capabilities, including Discovery, Service Mapping, Event Management, Cloud Management, Orchestration, CMDB, and CSDM • Experience with ServiceNow platform configuration and scripting, including JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, Flow Designer, IntegrationHub, and REST/SOAP APIs • Experience with integration technologies and protocols, including SSO, SAML, SSL/TLS, web services, LDAP, JDBC, ODBC, SOAP, SCP, and FTPS • Ability to create architecture diagrams, technical designs, data flows, and implementation documentation • Strong client-facing communication, workshop facilitation, requirements analysis, and stakeholder-management skills • Bachelor’s degree in Computer Science, Business Administration, Information Systems, or a related field; equivalent experience will be considered

🏖️ Benefícios

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request