Client Account Manager

🕒 Julho 30

🏄 California – Remoto

🏄 California – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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NEXGEN Asset Management

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2006

🏢 Corporativo

🏭 Manufatura

Enterprise • Manufacturing • Public Works

A NEXGEN Asset Management é uma fornecedora pioneira de inteligência em gestão de ativos, voltada para concessionárias, obras públicas e outros líderes municipais. Especializada em planejamento de ciclo de vida e mitigação de riscos, a inovadora tecnologia da NEXGEN oferece insights acionáveis que aprimoram a tomada de decisões e a eficiência operacional. Sua plataforma permite que os clientes acompanhem, gerenciem e otimizem ativos críticos, garantindo conformidade e segurança, tudo em tempo real. A NEXGEN está comprometida em transformar a forma como as organizações gerenciam seus ativos por meio de estratégias orientadas por dados que maximizam a eficiência e minimizam os riscos.

Descrição

• Build and maintain strong relationships with key client accounts specific to an industry or region, ensuring they are driving towards success and getting the most out of our software. • Serve as the primary point of contact for assigned clients, building strong, lasting relationships. • Proactively monitor client engagement and usage, identifying opportunities for clients to derive more value from NEXGEN’s software. • Assist clients with technical aspects of our SaaS software, including setup, configuration, and troubleshooting. • Serve as a technical guide to help clients adopt NEXGEN features. • Track and monitor client account performance and KPIs. • Collaborate with clients to develop and implement strategic account plans, quarterly business reviews, etc.

🎯 Requisitos

• 1-5 years of experience in client support or account management roles, preferably with SaaS software. • Strong technical aptitude with the ability to understand, explain, and demo complex workflows and software features. • Excellent verbal and written communication skills. • Strong analytical and problem-solving abilities. • Previous experience supporting SaaS software is highly desirable. • Strong ability to collaborate with internal teams and serve as the client’s primary point of contact. • A passion for helping clients and ensuring their success. • Ability to work collaboratively with cross-functional teams. • Comfortable in a fast-paced, dynamic environment. • Attention to detail and a commitment to delivering high-quality work.

🏖️ Benefícios

• Growth Opportunities: Significant potential for professional development and career advancement. • Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence. • Impactful Role: Play a key role in ensuring client satisfaction and success with our cutting-edge software solutions. • Flexible work environment. • Competitive salaries and room for growth. • Excellent benefits.