Senior Professional Services Engineer

🕒 Junho 11

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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NICE

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1991

☁️ SaaS

🤖 Inteligência Artificial

📡 Telecomunicações

SaaS • Artificial Intelligence • Telecommunications

NICE é uma fornecedora líder de soluções de automação de atendimento ao cliente impulsionadas por IA, transformando contact centers em centros de experiência do cliente de classe mundial. Sua plataforma CXone Mpower oferece automação ponta a ponta dos fluxos de trabalho de atendimento, integrando agentes humanos e de IA para entregar interações eficientes e personalizadas. As ofertas da NICE incluem IA para experiência do cliente (CX), soluções digitais e de autoatendimento, engajamento e gestão da força de trabalho, e plataformas completas de contact center em nuvem. A empresa é reconhecida como líder no setor de Contact Center as a Service (CCaaS), fornecendo ferramentas para aumentar a eficiência operacional, impulsionar o engajamento dos colaboradores e elevar a satisfação dos clientes.

Descrição

• Provide Senior-level technical configuration and, in some cases, programming as required. • Provide process, data and object modeling in a variety of application and database environments. • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. • Provide technical architecture leadership, analysis, design, development, and enhancement. • Maintain Senior-level expertise and currency in industry leading contact center technologies. • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. • Present a professional image in conduct, attitude and attire. • Assist with the development of client information management standards and evaluation of technology trends. • Contribute to business area assessment, user needs analysis and business systems design. • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

🎯 Requisitos

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. • MBA preferred. • 5+ years of professional experience beyond education requirements above. • Type of experience varies depending on Professional Service Engineers specialization. • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. • Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. • Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. • Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases. • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

🏖️ Benefícios

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events