Senior Customer Success Manager – Public Sector

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $78.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Nintex

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Nintex é uma empresa de SaaS que fornece uma plataforma de automação de processos e orquestração de negócios com pouco ou nenhum código. Ela auxilia as organizações a automatizar fluxos de trabalho, formulários, geração de documentos, assinaturas digitais e automação de processos robóticos, integrando-se aos sistemas empresariais (Microsoft, Salesforce, SAP, etc. ). A Nintex destaca a orquestração "agente" guiada por IA que coordena pessoas, sistemas e agentes de IA com governança e conformidade incorporadas para casos de uso nos departamentos de RH, finanças, governo, manufatura e outros.

Descrição

• Drive product adoption, value realization, and retention across a broader and more complex customer portfolio • Proactively manage customer health and engagement using usage telemetry, adoption signals, and actionable insights • Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization • Deliver executive-ready, telemetry-driven insights on adoption, usage, and whitespace • Maintain engagement through feedback loops, sentiment tracking, and milestone alignment • Anticipate renewal, expansion, modernization, and risk inflection points • Coach peers on account planning and success plan quality • Create onboarding plans, lead onboarding, facilitate training, and support early adoption • Deliver 30/90-day check-ins and engage executive sponsors when needed • Surface blockers, collect feedback, and drive resolution across internal teams • Act as the internal voice of the customer and influence product and success strategy • Transition customers to steady state using scalable metrics, repeatable playbooks, and hand-off documentation • Build trusted relationships with users, champions, business leaders, operational leaders, and executive stakeholders • Track usage, adoption, and customer health to identify outcomes, ROI, gaps, opportunities, and risks • Develop success plans to close adoption gaps and ensure value realization • Gather and prioritize product feedback • Lead high-severity escalations to resolution • Deliver executive-level CBR-ready scorecards, success metrics, and future-state recommendations • Mentor and coach CSMs on value storytelling, outcome-based conversations, complex accounts, executive conversations, and risk management • Support renewals with data-driven product value and usage-health insights • Own monthly health reviews and renewal risk-mitigation plans • Identify churn signals and implement turnaround and recovery plays • Identify unmet use cases, product gaps, and business needs to drive account growth • Collaborate with Account Directors on expansion opportunities • Support modernization initiatives, change management, and risk mitigation • Contribute to evolving success frameworks, playbooks, and tooling

🎯 Requisitos

• Bachelor’s degree in related field or equivalent combination of education and experience • 5–8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments • Experience with Salesforce • Experience with a Customer Success Management platform is a plus

🏖️ Benefícios

• Remote work with intentional opportunities to collaborate and connect with colleagues asynchronously and in person • Global Gratitude and Recharge Days • Flexible, paid time off policy • Employee wellness programs and counseling resources • Meaningful peer recognition and awards • Paid parental leave • Invention/patenting assistance • Community impact, paid volunteer time, and opportunities • Intercultural learning and celebration • Multiple tools through which to learn and grow, and an incredible global community • Twelve paid holidays • 401(k) with employer match • Competitive benefits package

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