Clinical Support Manager

🕒 Outubro 19

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Nihon Kohden America

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1979

🏥 Saúde

💼 Consultoria

🏭 Manufatura

Healthcare • Consulting • Manufacturing

A Nihon Kohden America é uma das principais fornecedoras de tecnologias médicas e soluções de TI clínica, dedicada a melhorar o atendimento ao paciente por meio de produtos e serviços inovadores. A empresa se concentra em aprimorar as operações hospitalares, a alocação de recursos e a integração de dados clínicos, oferecendo uma variedade de soluções que atendem a diversas especialidades e áreas do cuidado. Ao utilizar tecnologias avançadas, como os monitores Life Scope®, a Nihon Kohden capacita os profissionais de saúde a oferecer um atendimento melhor e mais eficiente.

Descrição

• Manage post-implementation clinical support for all Patient Monitoring projects • Build and maintain customer relationships to promote long-term clinical success and user confidence • Manage Clinical Account Managers, Clinical Support Specialists, and Clinical Optimization Specialists • Collaborate with technical service, clinical support, sales, and implementation teams • Document and analyze data to support customer interactions and follow-up actions • Conduct follow-up visits, workflow assessments, and optimization reviews • Respond to customer inquiries and resolve or escalate clinical and product concerns • Support go-live activities, product upgrades, software enhancements, and system expansions • Provide internal feedback on customer experience, product performance, and improvement opportunities • Escalate product complaints, adverse events, and patient safety concerns through quality and regulatory channels • Adhere to company policies, procedures, and business ethics codes

🎯 Requisitos

• Bachelor’s degree in nursing • Valid unrestricted nursing license within the United States • Valid driver’s license and good driving record • 3+ years of experience in critical care • Well-rounded critical care experience with knowledge of hemodynamics • Ability to troubleshoot complex critical nursing issues • EKG rhythm interpretation • Excellent verbal and written communication skills • Customer service skills • Ability to write reports and business correspondence • Ability to present complex information effectively to customers and employees • Effective use of technology to present complex information • Working knowledge of Windows PCs • Proficiency in Microsoft Outlook • Proficiency in Word, Excel, and PowerPoint • Flexibility with changing schedules and work environments • Strong organization and attention to detail • Ability to work independently and collaboratively • Ability to work remotely with self-motivation • Ability to communicate verbally and in writing and understand instructions in English • Ability to obtain required vendor credentialing and provide proof of vaccinations and related personal medical information for customer-site access • Ability to perform the stated physical requirements, including lifting and carrying up to 25 pounds and remaining on feet for up to 14 hours per day • Ability to travel approximately 80%

🏖️ Benefícios

• Typical vendor credentialing expenses will be paid/reimbursed by the Company • Access to company Perks & Benefits program

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