Senior Payment Operations Specialist

Vaga não está no LinkedIn

🕒 Setembro 3

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Nomi Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2020

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $110.000.000 Series A em 2021-12

Healthcare • Consulting • Logistics

A Nomi Health é uma empresa focada em transformar o sistema de saúde para torná-lo mais acessível e acessível para todos. Eles fornecem vários serviços e soluções, incluindo serviços diretos de saúde, gestão de farmácias, análises e serviços financeiros. Sua rede direta conecta compradores, provedores e pacientes para eliminar a complexidade e reduzir custos no sistema de saúde. A Nomi Health trabalha com empregadores, governos e outros parceiros para gerenciar despesas de saúde por meio de suas soluções digitais e em tempo real. Eles visam simplificar a economia da saúde e proporcionar melhor acesso aos cuidados.

Descrição

• Manage, monitor, and ensure all payment processing meets established SLAs for timeliness and accuracy • Triage and resolve payment exceptions, including items in manual review queues • Perform daily and monthly reconciliation of payment accounts • Ensure all payment activities adhere to regulatory and internal compliance guidelines, including NACHA rules, HIPAA requirements, and company-specific controls • Investigate and resolve discrepancies across multiple systems, including payment gateways, ledgering platforms, and claims processing systems • Conduct production verification following releases • Prepare operational reports on payment volumes, exception rates, and reconciliation status for internal stakeholders • Collaborate with Product and Technology teams to identify platform defects, define operational requirements, and validate enhancements • Coordinate with Finance, Engineering, and Compliance to resolve escalated payment issues • Maintain and follow standard operating procedures; recommend process improvements • Assist with audit support by providing documentation and transaction-level detail

🎯 Requisitos

• 5+ years of experience in payment operations, financial services, or healthcare claims/insurance operations • Ability to translate operational pain points into clear requirements for Product and Technology teams, and to validate that delivered solutions meet operational needs • Strong written and verbal communication skills with the ability to present complex operational information clearly to both technical and non-technical audiences • Demonstrated ability to lead root cause investigations, ask incisive questions, and de-escalate high-pressure situations with internal and external stakeholders • Track record of building effective working relationships across departments including Finance, Product, Engineering, and Compliance • Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, VLOOKUP/XLOOKUP, data validation, macros/VBA, and large dataset management • Proven ability to manage competing priorities in a fast-paced environment while maintaining accuracy and accountability • Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency • Ability to develop and deliver training materials and present to cross-functional teams • Self-directed and proactive, with demonstrated ownership of outcomes and continuous improvement mindset • Experience leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve operational workflows, accelerate data analysis, automate repetitive tasks, or enhance decision-making in a professional setting • Working knowledge of SQL for querying databases, building ad hoc reports, investigating data discrepancies, and supporting reconciliation workflows • Experience with Jira, CRM platforms, and operational workflow tools; comfort learning and navigating new systems quickly

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