Support Delivery Manager II

🕒 Junho 25

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Akamai Technologies

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🔒 Cibersegurança

💰 Post-IPO Equity em 2001-07

Cloud Computing • Cybersecurity • Content Delivery

A Akamai Technologies é um provedor líder de serviços em nuvem especializado em oferecer soluções de segurança, computação em nuvem e entrega de conteúdo. A empresa oferece uma gama de serviços, como segurança de API, proteção contra DDoS e otimização de desempenho para aplicativos web, garantindo experiências de usuário seguras e confiáveis. Com uma infraestrutura global robusta, a Akamai capacita empresas a otimizar sua presença digital, protegendo contra diversas ameaças cibernéticas e melhorando o desempenho de aplicativos.

Descrição

• Owning accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions • Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs • Leveraging a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency • Identifying and escalating risks, driving problem prevention with Support Services, Professional Services, and Products teams • Managing key performance metrics to mitigate risks prior to customer milestones and influencing adoption of best practices • Influencing roadmaps and improvements to advocate business benefits through extensive technical expertise across an expanded product portfolio • Being a subject matter expert and serving as an advocate to deliver, support, and manage Akamai solutions

🎯 Requisitos

• 12 years of experience • Bachelor's degree in Computer Science, Engineering or Management Information Systems or its equivalent • experience working in account management or customer success role in a cloud infrastructure, application hosting, networking, security or modern compute environment • knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures • experience of analyzing data to inform continuous process improvements • basic understanding of networking, cloud security, WAF and internet protocols such as DNS, HTTP and TCP/IP • proven success building trusted relationships and stakeholders ranging from executive leadership to technical teams • demonstrate strong communication, presentation and consultative problem-solving skills • experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs or modern application platforms is a plus

🏖️ Benefícios

• healthcare • 401K savings plan • company holidays • vacation (in the form of PTO) • sick time • family friendly benefits including parental leave • employee assistance program including a focus on mental and financial wellness