Technical Support Engineer – PST

🕒 Julho 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Nooks

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Sales • Enterprise

A Nooks é uma plataforma de assistente de vendas com IA que automatiza tarefas de chamadas, prospecção e treinamento para aumentar a produtividade e as taxas de conversão de vendas. A plataforma inclui recursos como assistente de discagem com IA, ferramentas de prospecção e simuladores de treinamento para ajudar as equipes de vendas a se conectar de forma mais eficaz com mais prospects. A Nooks tem como objetivo potencializar as equipes de vendas aumentando significativamente suas conexões e engajamentos em chamadas, permitindo que se concentrem nos aspectos humanos da venda em vez de tarefas administrativas.

Descrição

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. • Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. • Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. • Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. • Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. • Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users.

🎯 Requisitos

• 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms. • Demonstrated success providing support through Slack, live chat channels, and email. • Proficient in real-time troubleshooting, including video conferencing and remote access. • Excellent written and verbal communication skills. • Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup. • Proven ability to work independently and manage multiple tasks efficiently.

🏖️ Benefícios

• Providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.