Technical Support Agent, L1

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🕒 Julho 10

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STCR

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1967

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A STCR é uma fornecedora de soluções tecnológicas especializada nos setores de supermercados e varejo. Com mais de 50 anos de experiência, a empresa oferece uma gama de serviços, incluindo aplicações de ponto de venda (POS), soluções de autoatendimento e integração de sistemas, com o objetivo de aprimorar a experiência do cliente e a eficiência operacional de supermercados e outros negócios de varejo. A STCR foca em ajudar os varejistas a enfrentar desafios do setor, como o aumento de custos e a escassez de mão de obra, utilizando tecnologia de ponta e suporte especializado.

Descrição

• Efficiently manage and prioritize incoming support tickets. • Troubleshoot and resolve technical issues related to company products and services. • Provide accurate and timely responses to customer inquiries. • Escalate complex issues to the appropriate internal teams when necessary. • Deliver immediate assistance for emergency situations. • Handle inbound customer calls and provide clear, concise explanations of technical concepts. • Foster strong customer relationships through effective communication and problem-solving. • Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. • Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. • Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. • Stay informed about product updates, features, and best practices. • Participate in regular training sessions to maintain expertise in company products and services. • Accurately document issues and resolutions using Salesforce or other CRM tools.

🎯 Requisitos

• Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required. • Previous experience in a technical support or call center environment preferred. • Familiarity with support ticketing systems such as Salesforce is a plus. • Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). • Strong technical aptitude and troubleshooting abilities. • Excellent communication skills, with the ability to remain patient and calm under pressure. • Ability to work both independently and collaboratively within a team environment. • Strong attention to detail and time management skills. • Proficiency in French and English (written and spoken) required; Spanish preferred.