Manager, Merchant Operations

Vaga não está no LinkedIn

🕒 Junho 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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North

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💳 Fintech

🛍️ Comércio Eletrônico

🤝 B2B

Fintech • eCommerce • B2B

A North é um fornecedor abrangente de soluções de pagamento. Especializando-se em sistemas de ponto de venda, processamento de pagamentos e serviços para comerciantes, a North oferece uma ampla gama de produtos para otimizar as operações de negócios, tanto online quanto offline. Seus serviços incluem pagamentos móveis seguros, gateways de e-commerce, soluções de POS e ferramentas de back-office como faturamento, relatórios, gerenciamento de estoque e programas de fidelidade do cliente. A North atende diversos setores, incluindo varejo, restaurantes, saúde, jogos e mais, com soluções robustas adaptadas às necessidades específicas de negócios. Eles oferecem opções escaláveis para empresas e franquias e fornecem APIs para que os desenvolvedores criem soluções de pagamento integradas. Comprometida com a segurança, a North garante que todas as transações sejam validadas pelo PCI DSS, com criptografia avançada e tokenização.

Descrição

• Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition • Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations • Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues that cannot be addressed at the IM level • Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists • Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training • Translate business requirements and strategic objectives into actionable implementation strategies and operational workflows, and oversee complex payment system integrations • Lead the merchant screening and onboarding process at a strategic level • Monitor and analyze performance metrics across implementation timelines and conduct regular audits and risk assessments of merchant accounts and operational processes • Communicate proactively with internal stakeholders and external merchant partners

🎯 Requisitos

• High School Diploma or equivalent • Minimum 5 years experience in payment processing with proven experience managing end-to-end merchant onboarding or implementation workflows in a payment gateway or processing environment • Minimum 2 years experience in a people management or team lead capacity • Deep knowledge of payment processing ecosystems, including gateway platforms, ACH, credit card processing, and compliance requirements • Strong leadership and people management skills, with the ability to coach, develop, and hold team members accountable • Excellent written and verbal communication skills, with the ability to translate complex operational concepts for diverse audiences • Strong analytical and problem-solving aptitude; ability to identify root causes and implement systemic solutions • Demonstrated ability to manage multiple concurrent priorities in a fast-paced, remote environment • Proficiency with project management tools (e.g., Jira, Asana, Monday.com) and CRM/ticketing systems (e.g., TeamSupport)

🏖️ Benefícios

• Medical, Dental, & Vision Coverage • Flexible Paid Time Off • 401(k) + Match • Education Assistance • Paid Maternity & Paternity Leave • Mental Health Support & Well-Being Program • Company-funded Lifestyle Spending Account