Principal Customer Success Manager, Aerospace, Propulsion & Energy

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Esta empresa já patrocinou vistos H1B no passado.

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nTopology

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏭 Manufatura

🏗️ Construção

💰 $65.000.000 Series D em 2021-11

Manufacturing • Construction

A nTopology é uma empresa de software que desenvolve a próxima geração de ferramentas de engenharia para design voltado à manufatura avançada. Como uma equipe dedicada de engenheiros, a empresa se concentra na criação de soluções inovadoras de CAD, impressão 3D e manufatura aditiva, permitindo que engenheiros projetem peças com requisitos funcionais incorporados. Sua combinação exclusiva de ferramentas generative, manuais e baseadas em simulação permite enfrentar desafios industriais de forma eficaz.

Descrição

• Own retention and growth across a focused book of nTop's most strategic accounts • Run each customer agreement as a 12- to 24-month engineering program with defined scope, deliverables, and milestones • Track progress, maintain accountability, and tie results to customer outcomes including schedule, performance, and win rate • Forecast, build business cases, and negotiate six- and seven-figure renewals and multi-year agreements • Move customers from seat-based licenses to platform and capacity-based pricing • Travel to customer sites to lead engineering sprints and services engagements • Align customer stakeholders, Field Solutions Engineers, and engagement outcomes • Develop executive sponsors, run executive business reviews, and maintain relationships with engineering, IT, and procurement teams • Identify programs, divisions, and use cases for expansion and partner with the Strategic Account Director • Diagnose adoption blockers and lead technical workflow conversations with engineers • Help customers integrate nTop into AI and agentic engineering workflows • Track account health, flag risks, and lead escalations • Partner with Strategic Account Director, Field Solutions Engineering, Customer Success, Support, and Product • Use AI tools and maintain accurate account health and renewal forecasts in Salesforce • Report to the SVP of Sales and Customer Success

🎯 Requisitos

• Track record of owning a renewal number for large enterprise SaaS accounts, with individual renewals of $1M+ • Typically 8+ years in customer success or strategic account management • Experience working with enterprise customers in complex, multi-stakeholder organizations • Experience in a post-sale role with engineering software (CAD, CAE/simulation, PLM, or adjacent engineering and digital engineering software such as MBSE or design automation), working specifically with engineering leaders • Technical aptitude and understanding of the engineering software ecosystem and CAD-to-simulation workflows • Executive presence and ability to build trust with senior leaders • Experience negotiating large renewals and multi-year agreements • Program management discipline, including managing scope, timelines, stakeholders, deliverables, and milestones • U.S. Person status as defined by ITAR • At least 30% travel to customer sites, onsite engineering engagements, and industry events • Strongly preferred: experience with airframers, engine OEMs, or energy manufacturers • Strongly preferred: existing relationships at companies such as Lockheed Martin, RTX/Pratt & Whitney, GE Aerospace, or Siemens Energy • Strongly preferred: experience moving customers from seat-based licensing to platform, usage, or value-based pricing, or managing accounts for AI, simulation-driven, or design automation products • Plus: hands-on familiarity with nTop or similar tools • Plus: active security clearance (Secret or higher) • Plus: exposure to additive manufacturing, generative design, or advanced manufacturing • Plus: experience at a high-growth startup or scale-up • A degree in engineering, physics, applied math, computer science, or materials science is a plus

🏖️ Benefícios

• Equity • Benefits • Reasonable accommodation during the interview process

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