Training Specialist, Technical Writer – Data Center Cooling Solutions

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🔥 23 horas atrás

🌲 North Carolina, Minnesota, +2 estados a mais – Remoto

🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $76.000 - $169.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

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nVent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🏭 Manufatura

⚡ Energia

🔧 Hardware

💰 Post-IPO Debt em 2023-04

Manufacturing • Energy • Hardware

A nVent é líder global em soluções de conexão e proteção elétrica, projetando e fabricando produtos de alto desempenho que aumentam a segurança e a eficiência de sistemas críticos. A empresa oferece uma ampla gama de soluções, incluindo invólucros elétricos, refrigeração e controle climático, gestão de cabos, segurança elétrica e distribuição de energia. Com forte foco em sustentabilidade e eletrificação, a nVent apoia diversas indústrias, desde data centers e redes até automação industrial e energia renovável. A empresa está comprometida com os princípios ESG, enfatizando a sustentabilidade ambiental e uma cultura diversa e inclusiva.

Descrição

• Conduct onsite and virtual training sessions for key customers on installation, operation, and maintenance of data center cooling products • Develop and deliver manuals, presentations, hands-on demonstrations, scenarios, and guided-practice training materials • Facilitate engaging customer training sessions • Use the LMS to manage virtual course setup, enrollment, attendance, completions, and surveys • Provide or connect customers with technical support and mentorship during installation and maintenance processes • Collaborate with sales and customer service teams to identify training needs and develop customized programs • Ensure customers are fully trained and confident using products • Maintain current knowledge of products and services • Adapt and maintain training materials for clarity, accuracy, and learner effectiveness • Collect and analyze customer feedback to improve training programs and materials • Travel to customer locations to deliver onsite training as needed

🎯 Requisitos

• Bachelor's degree in a related field or equivalent work experience • Validated experience providing technical product training and technical writing, preferably in a customer-facing data center role • Ability to translate complex technical concepts from manuals and other materials into learner-friendly materials • Excellent communication, presentation, and problem-solving skills • Experience working with an LMS or remote training platforms • Ability to work independently and balance multiple training sessions simultaneously • Willingness to travel 25–50% of the time to customer locations • Valid driver's license required • Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones

🏖️ Benefícios

• Medical, dental, and vision plans • Flexible spending accounts • Short-term and long-term disability benefits • Critical illness insurance • Accident insurance • Life insurance • 401(k) retirement plan with company match • Employee stock purchase plan with company match • Tuition reimbursement • Caregiver leave • Personal leave • Parental leave • Back-up care services • Paid time off, including volunteer time • Well-being program • Legal and identity theft protection • Annual incentives may be available depending on the position offered • Philanthropic matching through the nVent in Action matching program