Manager, Epic Systems

🕒 Maio 19

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OCHIN, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🤝 Sem Fins Lucrativos

☁️ SaaS

🤝 B2B

Non-profit • SaaS • B2B

A OCHIN, Inc. é uma consultoria em TI de saúde sem fins lucrativos que colabora com organizações de atendimento rural e comunitário em todo os Estados Unidos para promover um cuidado equitativo e integral à pessoa. Por mais de 25 anos, a OCHIN tem fornecido acesso a uma plataforma de EHR compartilhada e soluções de conhecimento integrado, oferecendo TI em saúde, treinamento de força de trabalho, consultoria operacional/financeira, pesquisa e defesa para melhorar a qualidade clínica, o bem-estar dos profissionais de saúde e a sustentabilidade para sua rede nacional de provedores de saúde comunitária.

Descrição

• Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations. • Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs. • Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability. • Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse). • Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services. • Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements. • Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members. • Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities. • Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget. • Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement. • Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members. • Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed. • Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services. • Fosters a culture of accountability, collaboration, and continuous improvement. • Performs other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience • 7–10+ years of progressive experience in infrastructure engineering or operations, including experience supporting enterprise application platforms in 24x7 production environments • 3–5 years of experience managing a remote team of 10, including performance management, team development, and delivery ownership • Demonstrated experience leading teams responsible for Epic technical infrastructure, including one or more of the following: Epic operational database (ODB) operations (availability, performance, backups, and capacity), Epic client and presentation tiers (Hyperspace and Hyperspace Web), Epic web and service servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse) • Experience supporting high-availability environments, including disaster recovery and business continuity planning and testing • Experience establishing and maintaining service levels (SLAs), reliability targets, and operational metrics • Demonstrated ownership of incident management, root cause analysis, and continuous service improvement initiatives • Strong communication skills, with the ability to clearly convey complex technical concepts to leadership, cross-functional IT teams, and members/non-technical stakeholders • Experience leading change management practices in enterprise environments, including planning and coordination of technical changes and minimizing operational disruption • Experience with or leading ITIL-based processes, including change, incident, and problem management • Experience managing or influencing technology costs, vendor relationships, and/or consumption management

🏖️ Benefícios

• generous compensation package • supporting our employees’ entire well-being • fostering a healthy work-life balance • opportunity for professional advancement