Research & Vendor Operations Manager – Contract, 3 Months

🕒 Junho 9

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏳ Contrato/Temporário

🟡 Pleno

🟠 Sênior

⚙️ Operações

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OGC Global

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤝 B2B

🏢 Corporativo

☁️ SaaS

B2B • Enterprise • SaaS

OGC Global é uma empresa focada em aprimorar a gestão da experiência do cliente por meio de métodos rigorosos e orientados por visão. Eles se especializam no amadurecimento de programas de Voz do Cliente (VoC), utilizando parcerias com Medallia e Qualtrics para melhorar as plataformas de experiência do cliente. Seus serviços incluem pesquisa de mercado, onde eles desenvolvem pesquisas e analisam dados para apoiar empresas a entender melhor seus mercados. A empresa também possui expertise em inteligência de negócios e ciência de dados, empregando técnicas avançadas de modelagem para obter insights acionáveis para a tomada de decisões. A OGC Global trabalha com empresas da Fortune 100 em vários setores, incluindo serviços financeiros e telecomunicações, oferecendo soluções que simplificam processos e permitem estratégias de negócios informadas.

Descrição

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management. • Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization. • Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements. • Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design. • Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking. • Develop, document, and continuously improve vendor management processes, standards, and governance practices.

🎯 Requisitos

• 3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role. • Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes. • Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting. • Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions. • Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures. • Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through. • Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization. • Ability to quickly learn and adapt to new systems, tools, and technologies. • Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint.

🏖️ Benefícios

• Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off