Manager, Field Services

🕒 Abril 13

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $115.200 - $172.800 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Onto Innovation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2019

Semiconductors • Manufacturing • Technology

A Onto Innovation é um fornecedor líder de soluções de software para metrologia, inspeção de defeitos, litografia e manufatura inteligente. A empresa se concentra em fabricantes de semicondutores para ajudá-los a acelerar o desenvolvimento de produtos e processos, melhorar o rendimento e reduzir custos. A Onto Innovation oferece tecnologias para inspeção de wafers nus de entrada, embalagem final e tudo mais, abordando desafios em lógica, fundição, memória, RF/MEMS, sensores de imagem, embalagem avançada, LED/potência, teste de sonda e fabricação de display de painel plano. Por meio da inovação, a Onto Innovation permite que os clientes sejam os primeiros no mercado com produtos premium, resolvendo os desafios mais prementes dos processos e melhorando a confiabilidade dos produtos.

Descrição

• Lead team of FSEs / Section managers / team leaders in service operations • Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc. • Manage regular meetings with customers on key performances / score card and drive improvements in operations leading to better customer experiences • Supports overall SEA region revenue plan to meet and exceed targets • Manage and exceed/meet service organisation Key Performance Indices • Developing and planning career paths for reporting engineers • Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services

🎯 Requisitos

• Degree in Engineering or equivalent • A minimum of 8-10 years of direct service management experience in OEM business related to complex equipment • Experience in the semiconductor industry is highly preferred • A proven track record of establishing strong, executive-level customer relationships • Customer front experience • Experience in building and developing cross-functional service teams, establishing processes and procedures, performance management, metrics, and KPIs • Experience in leading people and team • Strong written and verbal communication skills • Ability to lead people across diverse and cultural backgrounds • Able to travel more than 25% of time as when required within region

🏖️ Benefícios

• health, dental, and vision coverage • life and disability insurance • PTO • 401(k) with employer match • access to Employee Stock Purchase Program (ESPP) • wellness initiatives • cutting-edge tools • collaborative, inclusive culture