Market & Service Development Director

🕒 Ontem

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OnTrac

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1986

📦 Logística

🚗 Transporte

🛍️ Comércio Eletrônico

Logistics • Transport • eCommerce

A OnTrac é uma empresa regional de entrega de pacotes e logística que opera uma rede alternativa de transporte focada em e-commerce e entregas residenciais nos Estados Unidos. A empresa oferece serviços terrestres de 7 dias por semana (OnTrac Ground, Ground Essentials), um serviço expresso de 2–3 dias de costa a costa OnTrac Express em breve, e soluções logísticas personalizadas para entregas B2B e críticas (incluindo saúde/farmácia e reparo de aeronaves em solo). A OnTrac também administra programas de parceria (FasTrac), apoia motoristas independentes e fornecedores regionais de serviços, e enfatiza opções de entrega terrestre mais rápidas e de menor custo para varejistas e marcas DTC, juntamente com iniciativas de impacto comunitário.

Descrição

• Lead direct conversations with customers, prospective customers, and strategic partners to identify unmet needs, evolving expectations, adoption barriers, and demand areas • Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements • Synthesize market, customer, field, and partner feedback to identify commercial value and represent needs in service evolution and go-to-market planning • Define target segments, business impact, and priorities for proposed offerings or service changes • Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, and strategic fit • Work across Operations, IT, Pricing, Legal, and customer-facing teams to identify capability requirements, process implications, policy considerations, and risks • Shape market-facing logic, positioning, and competitive framing for new offerings and material service changes • Set high-level go-to-market direction for approved initiatives and ensure offerings are understandable, sellable, supportable, and adoptable • Translate market and business-case work into roadmap recommendations covering priorities, sequencing, dependencies, and expected value • Partner with the Senior GTM Program Manager on execution plans, launch discipline, and progress visibility • Lead cross-functional alignment and prepare executive-ready recommendations and reporting on progress, issues, dependencies, launch risk, and escalations

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 8–12 years of experience in ecommerce logistics, parcel, last mile, transportation, or related market-facing roles • Experience in service development, commercial strategy, product marketing, business development, or GTM leadership • Demonstrated experience working across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic programs • Strong experience developing business cases, market rationales, positioning, and executive recommendations • Ability to work directly with large customers, strategic partners, and senior external stakeholders to assess needs and inform roadmap direction • Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies preferred • Ability to travel occasionally as needed (<20%) • Excellent executive communication skills, including presentations, decision memos, issue summaries, and progress reporting • Strong judgment in prioritization, opportunity assessment, positioning, and balancing customer demand against internal feasibility • Ability to translate fragmented or ambiguous inputs into clear recommendations, priorities, sequencing, dependencies, and expected business value

🏖️ Benefícios

• Medical, Dental, and Vision insurance • HSA and FSA options • Life and Disability coverage (basic and voluntary) • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance • Competitive benefits and 401(k) with company match • Referral Bonus Program - Up to $500 per referral! • Paid Time Off including Holiday pay • Employee Assistance Program • Safe and clean work environment