Customer Solution Manager – Public Sector

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🕒 Maio 27

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Ookla

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2006

📡 Telecomunicações

🏢 Corporativo

Telecommunications • Enterprise

A Ookla é uma provedora líder em inteligência de rede e insights de conectividade. A empresa oferece uma ampla gama de soluções, incluindo planejamento e otimização de redes, gerenciamento de interrupções de serviço e testes de rede. Os produtos da Ookla, como Speedtest, Downdetector e Ekahau, são usados por operadoras de redes móveis, provedores de serviços de internet, governos e empresas para melhorar experiências digitais e otimizar o desempenho das redes. A Ookla também fornece relatórios de mercado e insights baseados em dados que informam decisões de políticas e infraestrutura relacionadas às telecomunicações. Confiada por consumidores, empresas, operadores e governos em todo o mundo, a Ookla desempenha um papel crítico na medição e análise do desempenho de redes e qualidade de serviço.

Descrição

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria • Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes • Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution • Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion • Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria • Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time • Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities • Build strong, lasting relationships with customer technical and business stakeholders across geographies

🎯 Requisitos

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments • Curiosity and comfort working with large-scale data and analytics to inform customer decisions • Ability to manage multiple priorities while maintaining attention to detail and customer value • Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions • Strong communication skills across technical, commercial, and executive audiences • A passion for customer success and solving real-world connectivity challenges • Strong problem-solving skills and ability to adapt to changing priorities • Ability to manage multiple accounts simultaneously and work under pressure • Experience working in cross-functional and multicultural environments • Willingness to travel regularly for client meetings and corporate functions • Familiarity with Ookla's product offerings or similar technology-based products is advantageous • Familiarity with Data Analytics tools and solutions is a plus

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage • Life and disability benefits • Flexible Spending Accounts (FSAs) • 401(k) with company match • Employee Stock Purchase Plan • Flexible Time Off • Volunteer Time Off • Paid holidays • Family building and caregiving support • Generous Family Care and Parental leave • Fitness Reimbursement • Access to wellness programs • Educational support • Mentorship programs • Career development resources • Employee engagement programs • Recognition awards