Senior Solutions Engineer – AirDial

🕒 2 dias atrás

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Ooma, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2004

📡 Telecomunicações

🏢 Corporativo

💰 $5.100.000 Venture Round em 2015-05

Telecommunications • Internet Services • Enterprise

A Ooma, Inc. é uma empresa que oferece soluções avançadas de comunicação e colaboração, com foco em fornecer sistemas telefônicos empresariais, comunicações para grandes empresas e soluções de serviço de internet. A Ooma oferece planos de preços acessíveis tanto para pequenas empresas quanto para clientes residenciais, incluindo sistemas de telefone e segurança doméstica. A empresa fornece soluções de telefone comercial, vídeo e mensagens personalizáveis, bem como opções de substituição de linhas POTS. A Ooma atende a vários setores, como hospitalidade, odontologia e imobiliário, e oferece equipamento gratuito com certos pacotes de serviço.

Descrição

• Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features. • Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval. • Respond to customer cyber and risk assessment evaluations specific to AirDial deployments. • Own proof-of-concept(PoC) deployments for strategic reseller opportunities. • Lead technical sections of RFP responses for AirDial opportunities. • Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams. • Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams. • Collaborate with product and marketing teams to create market-specific content that differentiates AirDial. • Utilizing AI to find new and innovative ways to streamline processes and automation.

🎯 Requisitos

• 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones). • 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications. • 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment. • Direct experience responding to end-customer cyber and risk assessments. • Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications. • Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management). • Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection. • Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels. • Ability to work flexible hours and travel to customer sites in North America on short notice. • Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences. • Self-starter requiring minimal day-to-day oversight. • Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.