Customer Success Manager

🕒 Ontem

🌲 Oregon – Remoto

🌲 Oregon – Remote

💵 $100.000 - $130.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Opal

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏢 Corporativo

📣 Marketing

SaaS • Enterprise • Marketing

A Opal é uma plataforma de marketing que visa unir estratégia com execução, servindo como uma 'fonte de verdade' colaborativa para organizações de marketing. Ela ajuda equipes, desde criadores a executivos, a alinhar e otimizar processos ao quebrar silos dentro das organizações, proporcionando um lugar unificado para gerenciar conteúdo, campanhas e comunicações. Com recursos voltados para melhorar a coordenação e visualização de planos de marketing, a Opal oferece ferramentas para pré-visualização de conteúdo, calendários visuais e soluções de nível empresarial. Isso facilita às organizações a tarefa de estrategizar, planejar e executar esforços de marketing de forma eficiente, enquanto integra com outras ferramentas.

Descrição

• Establish customer rapport to develop consultative and productive customer relationships and become a customer advocate. • Guide customers through the Opal engagement and implementation model to ensure maximum usage, adoption, value, expansion, and retention. • Build and own a change management plan for each customer to drive continuous value and user retention. • Be the Opal product expert and demonstrate a deep understanding of the platform and solutions; use enablement materials to help customers leverage the platform’s functionality to its fullest potential and achieve desired business outcomes. • Be the voice of the customer internally and collaborate with Education, Support, Sales, Product, and Marketing on key milestones along the customer journey. • Understand and improve internal processes for troubleshooting customer issues. • Utilize digital CRMs such as Salesforce to manage customer information, identify at-risk indicators and service gaps, identify optimization and expansion opportunities, and support territory management and growth plans. • Use AI tools to prepare for calls, capture notes, keep customer records current, and review output for accuracy. • Proactively eliminate customer churn risk and escalate issues as needed. • Focus on gross retention, services revenue, platform usage and adoption, leader reliance on Opal outputs, call review scores, and expansion or upsell opportunities.

🎯 Requisitos

• 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries. • Experience in delivering and implementing SaaS solutions for enterprise customers. • Proven results in meeting customer retention and expansion goals. • Ability to talk about user data as it relates to customer adoption and tie to customers desired outcomes. • A proactive, intentional approach towards handling strategic customer communication and challenges. • Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes. • Experience using AI tools in daily work, with the judgment to direct them and check their output. • Solid understanding of the marketing industry tech stack and potential vulnerabilities, competitive tool functionality, purpose and ability to uncover potential threats. • Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite. • Ability to build relationships beyond your day to day contacts and find a way up the ladder to the leaders who rely on Opal's output. • Proven ability to work and succeed in a fast-paced, changing environment. • Exceptional project management skills including time management, task organization, and prioritization. • Demonstrated success working with internal, cross-functional teams. • A creative and steadfast approach to problem-solving on the fly. • Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative and Passionate. • Demonstrated ability to work effectively with individuals from diverse communities and cultures. • Undergraduate degree or equivalent experience required; advanced degree in a related field a plus

🏖️ Benefícios

• Competitive, market-leading compensation package, including stock options • 100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage) • Employer funded Health Savings Account (HSA) • Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking • Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options) • Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays • Paid Parental Leave & Back-to-Work Program • 401(k) and Roth Retirement Plans • Company-sponsored outreach & activity programs

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo