Account Manager – French Speaking

🕒 Março 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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OpenTable

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

🛍️ Comércio Eletrônico

👥 B2C

☁️ SaaS

💰 $36.000.000 Series C em 2000-09

eCommerce • B2C • SaaS

A OpenTable é um serviço online de reservas de restaurantes que permite aos usuários descobrir e reservar mesas em restaurantes no mundo todo. A plataforma oferece uma lista abrangente de opções de restaurantes em diversas cidades, ajudando os clientes a explorar lugares populares e experiências gastronômicas únicas. A OpenTable também faz parcerias com restaurantes para fornecer um software de gestão de reservas que otimiza a alocação de mesas, acompanha as preferências dos clientes e oferece ferramentas de marketing para aprimorar as operações dos restaurantes. O serviço amplia seu impacto social ao participar de iniciativas, como o apoio a projetos voltados a pessoas em situação de rua, por meio de doações dos clientes.

Descrição

• You will lead the overall management of our most valuable business segmentation of customers • You will resolve customer cases and tasks daily • You will share data with restaurants to change behavior and drive adoption • You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability • Respond to restaurant partner concerns from our Customer Support and field teams • Perform presentations and training remotely to restaurant customers • You will encourage customers to think differently about their business in ways that will help both parties achieve success • You will consistently meet and exceed regular team and individual goals • You will contribute to an overall reduction in customer churn

🎯 Requisitos

• Account management experience • Proven record of consultative selling and/or account management • Deep knowledge of restaurant operations • Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines • Skilled at presenting new points of view to customers that reframe and challenge the way they view their business • Aptitude for capturing and using data to advise and persuade others to make business decisions • Excellent communication, listening, influencing and training skills • High-reaching, tenacious and results driven • Validated ability to work across many departments to take on problems and achieve results. • Excellent organization, documentation and time management skills • Shown success working in an unstructured and entrepreneurial environment • Experience using Salesforce of equivalent CRM solution is a plus • Bilingual - English and French • Bachelors degree and/or equivalent preferred

🏖️ Benefícios

• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans