Senior Professional Services Engineer

🕒 Dezembro 2, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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OPSWAT

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2002

🔒 Cibersegurança

🏢 Corporativo

☁️ SaaS

💰 $125.000.000 Private Equity Round em 2021-03

Cybersecurity • Enterprise • SaaS

A OPSWAT é uma empresa de cibersegurança especializada em soluções abrangentes para defesa de TI e OT. Com mais de 20 anos de inovação, a OPSWAT oferece prevenção avançada de ameaças por meio de sua plataforma MetaDefender, que integra uma variedade de tecnologias de segurança voltadas para a proteção de infraestruturas críticas globalmente. A plataforma inclui soluções para segurança de arquivos, segurança de e-mails, análise de malware e mais, atendendo organizações dos setores público e privado. A OPSWAT enfatiza seu compromisso em proteger tanto os ambientes de TI tradicionais quanto as redes de tecnologia operacional (OT), garantindo mecanismos de defesa robustos contra uma ampla gama de ameaças cibernéticas. Confiada por mais de 1. 700 clientes em todo o mundo, a OPSWAT é líder no setor de cibersegurança, conhecida por suas parcerias e certificações, bem como por seus serviços abrangentes de suporte e treinamento.

Descrição

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments. • Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions. • Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams. • Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows. • Deliver technical workshops, product training, and knowledge transfer sessions. • Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services. • Run 24x7/8x5 SOC operations depending on service scope. • Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS). • Lead threat investigations, incident triage, and escalation to customer teams. • Build and implement detection rules, playbooks, and incident workflows. • Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement. • Ensure SLA adherence and high-quality service delivery. • Own project planning, execution, and delivery for Professional Services engagements. • Create and manage project plans, timelines, risks, documentation, and stakeholder communication. • Coordinate across internal teams including Product, Engineering, Support, and CS. • Manage multiple customer projects simultaneously while meeting delivery deadlines. • Serve as a primary technical point of contact for assigned customers. • Communicate complex technical concepts clearly and confidently to both technical and executive audiences. • Build strong customer relationships that drive trust, adoption, and long-term value. • Participate in quarterly business reviews (QBRs) and service improvement discussions.

🎯 Requisitos

• 7+ years in cybersecurity, with strong exposure to enterprise environments. • Hands-on system administration experience (Windows, Linux). • Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments. • Networking expertise across IT & OT environments, including segmentation, firewalls, • Prior experience working in a SOC environment and delivering SOC services. • Familiarity with SOC tools & technologies such as: • SIEM (Splunk, QRadar, Sentinel) • SOAR platforms • EDR/XDR solutions • Vulnerability management • Threat intelligence platforms • Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001. • Strong project management skills with experience driving complex technical projects. • Experience working with enterprise customers across multiple time zones. • Certifications like PMP, PRINCE2, or Agile methodologies are a plus. • Excellent written and verbal communication skills. • Ability to lead customer conversations with clarity, confidence, and empathy. • Strong problem-solving and critical-thinking skills. • Ability to work in fast-paced environments and handle multiple priorities.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options