Customer Success Manager

🕒 Julho 31

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OpusClip

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

📣 Marketing

💼 Consultoria

📱 Mídia

Marketing • Consulting • Media

OpusClip é uma plataforma avançada de edição de vídeo movida por IA que permite aos usuários transformar vídeos longos em clipes curtos e envolventes, adequados para várias plataformas de mídia social. Com recursos como legendagem automática, modelos de legendas virais e B-roll gerado por IA, o OpusClip simplifica o processo de criação de vídeos, permitindo que profissionais de marketing, criadores de conteúdo e empresas produzam conteúdo de vídeo de alta qualidade rápida e eficientemente, maximizando assim o alcance e engajamento do seu público. Confiado por milhões de usuários, o OpusClip é dedicado a aprimorar o cenário do marketing em vídeo com soluções inovadoras.

Descrição

• Own Customer Outcomes and Relationships • Manage a portfolio representing approximately $2 million in ARR across business and enterprise customers. • Lead customer onboarding and help teams reach value quickly. • Build trusted relationships with day-to-day users, champions, and executive stakeholders. • Develop success plans and run proactive check-ins, business reviews, and on-site meetings for strategic accounts. • Understand each customer's content workflow, goals, and constraints, then advise them on how to get more value from OpusClip. • Monitor product usage, engagement, and stakeholder sentiment to identify risk early and create a clear recovery plan. • Represent the voice of the customer to our product, sales, and technical teams. • Own Renewals and Organic Growth • Own the renewal pipeline for your book of business from early planning through signature. • Maintain accurate CRM records, forecasts, next steps, and risk assessments—no last-minute surprises. • Lead renewal conversations and negotiate commercial terms within your scope. • Identify and close natural expansions, such as additional seats or usage within an existing team. • Bring Account Executives into larger or more complex opportunities involving a new team, buyer, or enterprise-wide sale. • Balance customer advocacy with sound commercial judgment and long-term retention. • Operate Like an Owner • Prioritize effectively across onboarding, strategic accounts, renewals, and at-risk customers. • Diagnose problems independently and bring proposed solutions, not just escalations. • Create lightweight, repeatable processes where they help, without waiting for perfect systems or extensive support. • Collaborate closely with Sales on handoffs, expansion opportunities, and account strategy. • Partner with technical specialists when customers need help with APIs, livestreaming, or advanced workflows. • Share patterns and learnings that improve the customer experience and the broader B2B business.

🎯 Requisitos

• 4+ years of experience in SaaS customer success, account management, or another role combining strategic relationship management with commercial ownership. • Experience in media, video, content creation, or a closely related technology category. • A track record of owning renewals, retention, and expansion outcomes, not just adoption or support metrics. • Strong commercial instincts and confidence negotiating with customers. • Executive presence and the ability to communicate clearly with both end users and senior stakeholders. • Experience working successfully at an early-stage or rapidly changing company with limited structure and resources. • Excellent organization and pipeline discipline across a meaningful book of business. • Ability to interpret product usage and customer signals, identify the underlying problem, and act proactively. • Comfort learning a technical product and collaborating with technical teams. • Willingness to travel occasionally for customer meetings.

🏖️ Benefícios

• competitive compensation • performance-based incentives • comprehensive medical, dental, and vision benefits