TAM Director

🕒 Outubro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $255.000 - $285.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Oscilar

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

Consulting • Healthcare • Legal

Oscilar é uma plataforma de gestão de risco focada em defesa contra fraudes, underwriting de crédito, risco de onboarding e conformidade de PLD/FT (AML) para instituições financeiras. Com seu avançado AI Risk Decisioning™, a Oscilar permite que as organizações tomem decisões de risco mais rápidas e inteligentes, monitorem as jornadas dos clientes e garantam a conformidade regulatória de forma integrada. A plataforma da Oscilar oferece analytics abrangentes e capacidades de detecção proativa, personalizadas para atender às necessidades únicas de risco de bancos, fintechs e cooperativas de crédito.

Descrição

• Lead, hire, and develop a high-performing Technical Account Management team • Empower TAMs to own customer engagement from onboarding and implementation through adoption, renewal, and expansion • Own team performance against GRR, NRR, customer satisfaction, product adoption, and time-to-value objectives • Establish standards for account success planning, executive engagement, customer health management, and retention and expansion opportunities • Serve as senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements • Build executive stakeholder relationships and lead strategic business reviews • Partner with Account Executives, Sales Engineers, Solutions Architects, and Customer Success leadership on renewals, expansion, and implementations • Provide technical leadership across API integrations, SQL, Python, cloud infrastructure, and enterprise data workflows • Champion agentic AI adoption, including automation strategies, workflow design, deployment, and optimization • Build team fluency in AI agent evaluation, human-in-the-loop workflows, performance monitoring, and production governance • Leverage Claude, Cursor, GPT, or similar AI tools to accelerate analysis and productivity • Represent the voice of the customer in Product and Engineering discussions and provide roadmap recommendations • Partner on beta programs, early-access initiatives, and reusable implementation frameworks • Build scalable operating processes, customer health frameworks, performance dashboards, and team development programs • Communicate portfolio performance, renewal risk, expansion opportunities, and strategic customer insights to senior leadership • Build a high-performing TAM organization with independent portfolio ownership, technical credibility, and commercial accountability • Improve customer retention, net revenue retention, product adoption, and time-to-value • Accelerate adoption of AI-powered decisioning and agentic AI capabilities • Create feedback loops between customers, Product, and Engineering • Establish scalable customer success frameworks supporting company growth

🎯 Requisitos

• 10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven platforms • 5+ years of leadership experience • Experience hiring, coaching, developing, and scaling high-performing technical customer-facing teams • Experience leading enterprise customer portfolios with accountability for GRR, NRR, customer adoption, retention, and expansion • Experience with independent account ownership, commercial accountability, and strong technical judgment • Deep understanding of enterprise customer success, executive business reviews, customer health frameworks, renewal strategy, account planning, and expansion motions • Strong technical foundation across REST APIs, SQL, Python, data integrations, and cloud infrastructure (AWS, GCP, or Azure) • Ability to guide complex customer implementations, troubleshoot technical escalations, and collaborate with Solutions Architects, Product, and Engineering • Familiarity with AI/ML platforms, agentic AI, or LLM-powered enterprise workflows, including deployment, evaluation, and operational considerations • Practical experience leveraging LLMs and AI tools • Strong commercial instincts connecting technical adoption and customer value realization with retention and revenue expansion • Exceptional executive communication skills and ability to influence C-suite stakeholders • Data-driven leadership experience defining KPIs, tracking leading indicators, and using performance insights • Ability to influence cross-functional stakeholders and translate customer insights into product, engineering, and business outcomes • Preferred: domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning • Preferred: experience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company • Preferred: experience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows • Preferred: familiarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations • Preferred: experience with Salesforce, Gainsight, Totango, or similar customer success platforms • Preferred: experience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment

🏖️ Benefícios

• Competitive salary and equity packages • 401(k) plan • Remote-first culture • 100% employer-covered comprehensive health, dental, and vision insurance with a top-tier plan for you and your dependents (US) • Unlimited PTO policy • Family-friendly environment • Regular team events and offsites • Unparalleled learning and professional development opportunities • Impact of making the internet safer by protecting online transactions

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