Level 3 Escalation Projects Engineer

🕒 Outubro 15

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

👻 Score fantasma 13%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

OSIbeyond

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A OSIbeyond é uma empresa de tecnologia que oferece serviços e soluções de TI abrangentes, incluindo Serviços de TI Gerenciados e soluções de cibersegurança. Estabelecida em 2004, a OSIbeyond atende pequenas e médias organizações, ONGs, empresas comerciais e contratantes do governo. Suas ofertas incluem suporte de TI, soluções em nuvem, estratégia tecnológica e serviços de conformidade. A OSIbeyond atua como um Provedor de Serviços de Segurança Gerenciada (MSSP), garantindo que os ambientes tecnológicos das organizações sejam monitorados e protegidos contra ameaças cibernéticas. A empresa se orgulha de combinar habilidades técnicas excepcionais com um atendimento ao cliente notável, apoiando negócios principalmente nas áreas de Washington D. C. , Maryland e Virginia, através de serviços de TI locais e remotos.

Descrição

• Own and resolve complex, high-priority, and urgent escalations from the Level 2 team or automation exceptions within service level commitments • Perform structured root cause analysis across identity, endpoint, server, network, cloud, and application layers • Diagnose failed or unexpected automation outcomes, restore affected environments, and document failure modes for Automation Engineering • Lead technical responses to client-impacting outages and coordinate with the Security Operations Center on security incidents • Communicate with client stakeholders and leadership throughout high-impact incidents • Recognize when vendor engagement, Automation Engineering, or the Director of Engineering is required • Participate in the support desk phone queue when Level 1 and Level 2 engineers are in calls • Scope, design, deliver, and close client technology projects from implementation planning through validation and training • Design, deploy, and maintain physical and virtual servers, storage, backup, and business continuity platforms • Configure and maintain firewalls, switching, wireless, VPN, and secure remote access • Administer and architect Microsoft 365, Entra ID, Intune, and Azure environments • Plan and execute tenant, mail, file, and server migrations, including cutover and post-migration validation • Complete internal infrastructure projects and scheduled maintenance under change control • Contribute to system and network architecture designs, hardware and licensing recommendations, and technology roadmaps • Analyze escalation, ticket, and project patterns to identify automation opportunities • Author automation specifications, standard operating procedures, decision logic, knowledge base content, and self-healing recommendations • Develop and maintain PowerShell, Microsoft Graph, and KQL scripts and queries • Apply approved AI assistants to diagnostics, scripting, planning, and documentation while verifying outputs • Provide technical direction, mentorship, peer review, and escalation walk-throughs • Maintain technical knowledge bases, procedures, and client environment documentation • Participate in the escalation on-call rotation as senior technical point of contact • Contribute to technical training, engineering standards, and continuous improvement • Track work accurately, support physical hardware through local smart-hands engineers, and meet KPIs

🎯 Requisitos

• Four or more years of progressive experience in systems engineering, infrastructure administration, or escalation support; the most senior engineers typically bring seven or more years • Managed service provider experience strongly preferred • Demonstrated ownership of complex, multi-layer escalations and client-impacting incidents through root cause and resolution • Hands-on infrastructure project delivery, including server deployments, firewall implementations, identity architecture, or tenant and data migrations • Experience scoping and leading infrastructure projects end to end expected at the senior end of the position • Expert administration of Microsoft 365 and Entra ID, including Exchange Online, SharePoint Online, Teams, conditional access, identity federation and single sign-on, and audit logging • Strong Windows Server, Active Directory, Group Policy, DNS, DHCP, NTFS and DFS permission design; working knowledge of hybrid identity synchronization • Virtualization and storage administration using Hyper-V or VMware, and backup and business continuity platforms • Firewall, switching, wireless, VPN, and routing configuration and troubleshooting; solid grounding in TCP/IP, DNS, and network security • Microsoft Azure and Intune administration, including virtual machines, networking, device management, and compliance policies • Email security and spam filter administration, and security incident response in coordination with a SOC • Ability to produce project implementation plans and cutover schedules, manage risk and stakeholder communication, and close out with validation and training • Ability to write detailed, unambiguous technical directions peers can execute without supervision • Proficiency in PowerShell and Microsoft Graph; working knowledge of KQL or comparable query languages • Ability to decompose resolved escalations or repeatable project tasks into decision logic, parameters, and guardrails suitable for automation • Experience validating or troubleshooting automation and orchestration platforms, RMM scripting, or infrastructure-as-code • Effective, verified use of AI assistants for diagnostics, scripting, planning, and documentation • Composed, authoritative communication with client stakeholders and leadership during high-impact incidents and project cutovers • Disciplined documentation and ticket hygiene; clear technical writing and training delivery for technical and non-technical audiences • Ability to mentor, direct, and raise the capability of less experienced engineers • Self-management appropriate to a remote, escalation- and project-driven role with on-call responsibilities • Microsoft MS-102 certification required, or attainment within the first six months • Microsoft AZ-104 certification required, or attainment within the first six months • Experience supporting CMMC, NIST SP 800-171, or similar regulatory frameworks desirable • Formal project management training or certification desirable • Experience with Azure landing zones, infrastructure-as-code, or zero trust network architecture desirable

🏖️ Benefícios

• OSIbeyond pays 75% of the premium for the Employee's base medical plan • OSIbeyond pays 75% of the premium for the Employee's vision and dental plans • OSIbeyond pays 100% of the premium for the Employee's life insurance plans • OSIbeyond pays 100% of the premium for the Employee's short-term disability insurance plans • 401K with employer matching up to 4% • 9 paid holidays • Accrual-based PTO increasing with tenure; new hires start with 2 weeks • Remote work from the United States • On-call rotation participation • Professional development through technical training, mentorship, peer review, and certification opportunities

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo