Operations Manager – Property Management

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Join OurAssistants

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📦 Logística

⚖️ Jurídico

🏗️ Construção

Logistics • Legal • Construction

Join OurAssistants é uma empresa de serviços de assistência virtual e recrutamento remoto que conecta empresas a talentos remotos selecionados, do top 1%. A empresa foca em recrutar, integrar e oferecer suporte contínuo para Assistentes Virtuais especializados em áreas como gestão de propriedades, suporte imobiliário, suporte jurídico, finanças, engenharia e tecnologia da construção, utilizando triagem impulsionada por IA e integração virtual para reduzir o tempo de contratação e melhorar a retenção. A Join OurAssistants atende empresas de diversos setores que buscam equipes remotas escaláveis e eficientes para lidar com tarefas administrativas, especializadas e operacionais.

Descrição

• Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+) • Monitor daily productivity and workflow across departments • Review end-of-day reports and conduct random audits to ensure quality and consistency • Proactively identify performance gaps and operational risks before escalation • Design, implement, and maintain KPIs, scorecards, and performance dashboards • Build audit frameworks for quality control, compliance, and efficiency • Standardize workflows across leasing, accounting, maintenance, and customer support • Establish clear SOPs, escalation paths, and accountability structures • Conduct regular one-on-one coaching sessions with team members • Deliver peer-to-peer performance coaching when needed • Train, mentor, and develop team leads and high-potential VAs • Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad • Act as a trusted operational partner to U.S. leadership.

🎯 Requisitos

• 8+ years of hands-on team leadership experience, including managing teams of 25+ people • Proven experience scaling property management operations or similar service-based organizations • Strong background in Business Process Improvement (BPI), operations management, or continuous improvement • Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch • Deep understanding of property management workflows (leasing, accounting, maintenance, resident support) • Experience managing remote teams and driving accountability in distributed environments • High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms • Strong analytical, communication, and leadership skills

🏖️ Benefícios

• Competitive salary based on experience • Permanent remote work setup • Opportunity to shape and scale operations at a leadership level • Direct exposure to U.S. executive leadership • High-impact, long-term role with growth potential