Account Manager, Law Firm Referrals

🕒 Julho 26

🌵 Arizona, Florida, +2 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote ⛷️ Utah – Remote

⏰ Tempo Integral

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🟠 Sênior

💰 Gerente de Contas

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Ovation Law Firm

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🚘 Automotivo

🏥 Saúde

📦 Logística

Automotive • Healthcare • Logistics

Ovation Law Firm é um escritório de advocacia de lesões pessoais com sede na Califórnia, que representa vítimas de acidentes e lesões em todo o estado. O escritório se concentra em acidentes de carro, caminhão, transporte por aplicativo (Uber) e motocicleta, lesões de pedestres e mordidas de cães, lesões na medula espinhal e questões de 'lemon law'. A Ovation oferece representação com honorários de contingência (os clientes não pagam nada a menos que o escritório vença), lida com os custos iniciais do caso, fornece disponibilidade 24/7, avaliações gratuitas de casos, possui vários escritórios na Califórnia e está disposta a se encontrar com os clientes em sua localização; também coordena com co-advogados licenciados para assuntos fora do estado.

Descrição

• Source and evaluate potential referral partners, assessing fit with Ovation's business model and client needs. • Lead the onboarding process for new partners, educating them on Ovation's underwriting standards, referral model, and operating expectations. • Own the ongoing management of our referral partner portfolio, monitoring performance, responsiveness, client outcomes, and operational metrics. • Build trusted relationships while holding partners accountable to agreed-upon performance standards. • Work closely with Intake, Operations, Marketing, and Legal teams to ensure smooth case routing, timely communication, and exceptional client experiences. • Monitor case progression, partner decisions, and operational performance to identify risks before they become problems. • Analyze referral data, identify trends, and recommend improvements that increase conversion, client satisfaction, and revenue. • Continuously improve systems, processes, reporting, and partner performance through critical thinking and cross-functional collaboration. • Help expand Ovation's national referral network as we continue to grow into new markets.

🎯 Requisitos

• Bachelor's degree. • 3+ years managing strategic accounts, partnerships, client relationships, or operational programs. • Strong analytical skills with the ability to interpret performance metrics and identify opportunities. • Experience using CRM systems and spreadsheets to manage relationships and performance. • Excellent written and verbal communication skills. • Strong organizational skills with the ability to manage multiple priorities. • Comfortable making independent decisions while collaborating across multiple departments. • Experience within legal, healthcare, professional services, or other relationship-driven industries (Preferred). • Personal injury or legal operations experience (Preferred). • Experience working in high-growth organizations (Preferred). • Experience building or improving operational processes (Preferred).

🏖️ Benefícios

• Health, dental, and vision insurance benefits. • Paid time off (PTO). • Opportunity to directly influence the growth and success of a rapidly expanding law firm. • Long-term growth opportunities within a fast-growing organization.