Customer Success Manager

Vaga não está no LinkedIn

🕒 Junho 2

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $90.000 - $100.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Owner.com

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

🍽️ Alimentos e Bebidas

📣 Marketing

💼 Consultoria

💰 $120.000.000 Series C - Owner em 2025-05

Food & Beverage • Marketing • Consulting

A Owner. com é uma plataforma SaaS alimentada por IA que ajuda restaurantes independentes a aumentarem as vendas diretas online, oferecendo sites com marca, pedidos online, aplicativos móveis personalizados, marketing automatizado, programas de fidelidade e entregas sem comissão. A empresa enfatiza o aumento do tráfego no Google, pedidos repetidos e a redução de taxas de terceiros para os proprietários de restaurantes por meio de tecnologia e suporte prontos para uso.

Descrição

• Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner’s Core Online Ordering platform and Point of Sale. • Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth • Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance. • Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills • Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities • Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows

🎯 Requisitos

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company • You held targets which included NRR, GRR and/or retention metrics • Working knowledge of POS hardware payment processing technology and in-store restaurant operations • Proven track record of managing customer churn and driving product adoption in a SaaS environment • Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack • A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics • A commitment to personal growth and continuous improvement.

🏖️ Benefícios

• comprehensive health coverage • remote-first workplace • unlimited PTO • extra fun perks!