Client Success Coordinator

🕒 Junho 2

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TechnologyAdvice

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

📱 Mídia

Marketing • eCommerce • Media

A TechnologyAdvice é uma empresa de mídia e tecnologia que fornece insights e recomendações sobre produtos e serviços de tecnologia Business-to-Business (B2B). A empresa é especializada em ajudar organizações a tomarem decisões de compra informadas, oferecendo análise e comparações de várias soluções de software, incluindo software de RH, CRM, ferramentas de gerenciamento de projetos e sistemas de inteligência empresarial. Através de análises orientadas por dados e pesquisas extensivas, a TechnologyAdvice visa simplificar o processo de compra de tecnologia e fornecer recursos valiosos para empresas que buscam implementar novas soluções digitais.

Descrição

• Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals. • Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise. • Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes. • Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions. • Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success. • Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations. • Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard.

🎯 Requisitos

• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom. • Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy. • Highly organized, able to juggle multiple accounts while still giving each client personal attention and care. • Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers. • Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals. • Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date. • Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations. • A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. • Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.

🏖️ Benefícios

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. • Remote-First Culture: Work from the comfort of your home. • Flexible PTO: Take the time you need, when you need it. • Health Coverage: Medical, dental, and vision plans for you and your family. • Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage. • 401K with Match: Secure your future with our company-matched retirement savings. • Paid Parental Leave: Support for new parents during life’s special moments. • Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements. • Pet Insurance: Care for your furry family members. • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. • Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning. • Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years. • In-Office Perks: Enjoy catered lunches for our in-office team.