Enterprise Customer Success Manager

🕒 Junho 1

⛷️ Utah – Remoto

⛷️ Utah – Remote

💵 $110.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Scrunch

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

🔥 Investimento no último ano

💰 $15.000.000 Series A em 2025-08

Consulting • Marketing • Artificial Intelligence

A Scrunch é uma empresa de SaaS B2B que ajuda marcas a monitorar e otimizar como agentes de IA e modelos de linguagem de grande escala (LLMs) veem, rastreiam e citam seus sites. Ela oferece monitoramento, rastreamento de desempenho, análise de prompts e uma Plataforma de Experiência do Agente (AXP) para criar versões de sites otimizadas para IA, além de recursos empresariais como conformidade com SOC 2, controle de acesso baseado em função e uma API de dados para integrações. A Scrunch é voltada para empresas e agências que buscam melhorar a visibilidade, citações e conversões provenientes de buscas e agentes impulsionados por IA.

Descrição

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization. • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction. • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

🎯 Requisitos

• 5+ years in customer success or account management, ideally at a marketing-focused SaaS company. • A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind. • Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better. • Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving. • Proven experience managing a strategic enterprise book of business, with playbooks to show for it. • Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate. • A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes.

🏖️ Benefícios

• Equity in a fast-growing, category-defining company • Medical, dental, vision, and life & disability insurance • Paid parental leave when life's biggest moments happen • Home office stipend so your workspace doesn't suck • Phone and internet reimbursement • L&D budget for courses, conferences, and whatever makes you sharper • Flexible PTO — take what you need, we trust you • 401(k) • Team offsites and a crew that genuinely likes each other