Client Success Lead

🕒 Junho 1

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Veteran Hiring Solutions

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2024

💼 Consultoria

📦 Logística

🎯 Recrutamento

Consulting • Logistics • Recruitment

A Veteran Hiring Solutions é dedicada a fechar a lacuna entre empregadores e candidatos militares, facilitando conexões significativas que beneficiam tanto as empresas quanto os veteranos. A empresa valoriza as forças únicas que o pessoal militar traz para a força de trabalho, como disciplina, liderança, adaptabilidade e um compromisso com a excelência. Com mais de 25 anos de experiência no setor de contratação militar e de veteranos, a Veteran Hiring Solutions está transformando a indústria de recrutamento para melhor servir aos veteranos em busca de oportunidades de emprego.

Descrição

• Client Relationship Ownership: Build, maintain , and deepen trusted relationships with new and existing client partners • Serve as the primary point of contact for client communication, satisfaction, and strategic account development • Create a high-touch, high-trust client experience that reflects the VHS mission and brand • Business Development Support: Partner with the Head of Sales to help establish new client relationships and expand current accounts • Support client onboarding and set clear expectations around process, communication, and success metrics • Identify opportunities for account growth, stronger engagement, and long-term partnership • Requisition Oversight: Maintain accountability for all open requisitions within assigned client accounts • Monitor progress, urgency, alignment, and delivery across active searches • Partner with recruiting leadership to ensure search activity matches client expectations and business priorities • Escalate risk, friction, or process breakdowns early and proactively • Cross-Functional Bridge: Act as the bridge between sales and recruiting, ensuring clean handoffs, strong internal communication, and aligned execution • Attend and contribute to both weekly sales meetings and weekly recruiting meetings • Translate client feedback, concerns, and priorities into actionable direction for internal teams • Help both teams stay aligned on account strategy, search status, and relationship health • Client Strategy & Retention: Strengthen retention through proactive communication, responsiveness, and strategic problem-solving • Address client concerns and executive escalations with professionalism, urgency, and ownership • Ensure clients feel supported, understood, and confident in the VHS process • Turn strong client partnerships into long-term advocates for VHS • Process Improvement & Insight: Identify trends across client relationships, requisition flow, and service delivery • Recommend improvements that strengthen the client experience and improve coordination between teams • Help define what “great client success” looks like at VHS as the function continues to mature

🎯 Requisitos

• Experience in account management, client success, business development, recruiting, staffing, or a related client-facing role • Proven ability to build and maintain strong business relationships • Strong communication skills with the ability to navigate both external client conversations and internal cross-functional collaboration • Experience managing multiple priorities, stakeholders, and active accounts at once • Ability to operate strategically while staying close to day-to-day execution • Strong sense of ownership, urgency, and accountability • Comfortable working in a fast-moving, growth-oriented environment • Experience in recruiting, talent acquisition, staffing, or veteran hiring is strongly preferred

🏖️ Benefícios

• Commission based role • Uncapped earning potential • Hybrid flexibility : remote-first with a collaborative home base in greater Boston, MA • Clear path to leadership : advancement into team lead and management roles as VHS grows • Direct mission impact : every deal you close creates an opportunity for a veteran