Customer Success Specialist

🕒 Maio 29

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $50.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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BinSentry

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2017

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

A BinSentry é uma empresa que fornece sensores de visão de máquina com tecnologia de inteligência artificial, movidos a energia solar e autolimpantes, combinados com uma plataforma de assinatura baseada em nuvem para monitorar o estoque de rações em silos e depósitos para operações de gado e alimentação. Eles combinam hardware instalado, equipamentos garantidos por toda a vida útil e um modelo de serviço gerenciado (instalação, manutenção, análises e gestão de eventos críticos) para fornecer dados de inventário em tempo real e acionáveis, que reduzem o desperdício de ração, custos de transporte e mão de obra, e eventos de falta de ração para grandes clientes do setor agrícola.

Descrição

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts. • Deliver strong onboarding and training program to BinSentry’s commercial Customers • Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training • Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful • Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers • Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users • Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion. • Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers • Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication • Listen to customers and ensure a strong customer feedback loop exists throughout the company

🎯 Requisitos

• University/College degree or equivalent • 3+ years of Customer Success experience or equivalent in Account Management • 3+ years Customer Success experience directly managing a book of business greater than $1MM ARR • Familiarity with following onboarding / training processes • Knowledge of or willingness to learn agricultural feed supply chain • Must have a valid passport • Must be willing to travel at least 25% of the time

🏖️ Benefícios

• Comprehensive benefits package, including health, and dental • Competitive compensation and an equity and bonus package • A meaningful mission in which you are invited to participate • Brag-worthy swag