Senior Customer Success Manager

🕒 Maio 29

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RevenueCat

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

💼 Consultoria

📣 Marketing

☁️ SaaS

💰 $40.000.000 Series B em 2021-05

Consulting • Marketing • SaaS

RevenueCat é uma plataforma líder que capacita desenvolvedores a gerenciar e expandir com eficiência apps móveis baseados em assinaturas. Ao oferecer um back-end unificado para compras in-app, a RevenueCat simplifica as complexidades de diferentes app stores e automatiza processos de transação, permitindo que as equipes foquem no desenvolvimento do produto. Com analytics e integrações abrangentes, a RevenueCat ajuda empresas a otimizar suas estratégias de receita e a aumentar a retenção de clientes em apps iOS, Android e web.

Descrição

• Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat • Provide customers with a flow of insights and tactics that have the potential to help them grow their business • Analyze the customer’s data and provide perspective • Propose actionable tactics to customers and develop educational collateral such as live workshops and written guides • Conduct initial meetings with customers to introduce yourself and discuss their needs and goals • Begin managing your own portfolio of customer relationships with support from the existing CSMs, including a few ‘net new launches’ • Track and report on key success metrics to measure progress and impact • Work directly with the Product team to build and maintain awareness of customer needs in product development and direction

🎯 Requisitos

• Experience with mobile app businesses or an extreme interest in becoming an expert in this domain • 4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting • Ability to manage and nurture customer relationships • Experience in analyzing customer data to provide insights and measure success • Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all • Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones • Deep desire to understand customer needs and an ability to turn those needs into action • Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable • Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place

🏖️ Benefícios

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator • 10-year window to exercise vested equity options • Fully remote and flexible work environment • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge • $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning