Customer Success Manager, K-12

🕒 Maio 27

⛷️ Utah – Remoto

⛷️ Utah – Remote

💵 $67.000 - $87.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Instructure

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📚 Educação

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure em 2024-07

Education • SaaS • B2B

Instructure é uma empresa de tecnologia educacional que desenvolve plataformas de aprendizado e avaliação baseadas na nuvem, mais conhecida pelo Canvas LMS. Oferece um ecossistema integrado de produtos e serviços SaaS — incluindo gerenciamento de aprendizado, avaliação alinhada a padrões (Mastery), credenciamento e registros (Parchment), análises e ferramentas para educação básica (K–12), ensino superior e treinamento corporativo/governamental. A Instructure foca no sucesso dos alunos, nas integrações com parceiros e em soluções escaláveis para instituições e organizações no intuito de oferecer, avaliar e credenciar o aprendizado.

Descrição

• Manage the Instructure customer experience for all customers within your territory • Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities • Act as liaison between the customer and Instructure • Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success • Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets

🎯 Requisitos

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Customer facing background within the software industry. • Demonstrated ability to solve problems and seek solutions. • K12 Education experience and knowledge preferred

🏖️ Benefícios

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection