Customer Success, Retention

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🕒 Maio 27

🦀 Maryland – Remoto

🦀 Maryland – Remote

💵 $120.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Pearson VUE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Pearson VUE é líder global em avaliações baseadas em computador, oferecendo uma ampla gama de exames de credenciamento e certificação para diversos setores. A empresa apoia candidatos e organizações proprietárias dos exames ao disponibilizar recursos, opções de agendamento e adaptações para garantir acesso equitativo às avaliações. Sua missão é potencializar candidatos e enriquecer comunidades por meio da aplicação de exames de alto impacto que validam competências e conhecimentos profissionais, contribuindo para o avanço na carreira e para a elevação dos padrões do setor.

Descrição

• Define and evolve the end-to-end retention strategy across partner schools • Identify and prioritize the highest-impact drivers of retention • Translate strategy into clear initiatives, roadmaps, and measurable outcomes • Ensure alignment between retention strategy and broader business priorities • Analyze retention, persistence, and attrition trends across partner schools, cohorts, and student segments • Identify key drivers of retention and disengagement, including academic, operational, and engagement factors • Develop dashboards and reporting to provide clear visibility into retention performance and leading indicators • Establish early warning indicators to proactively identify at-risk students and schools • Lead a structured test → learn → scale approach to retention • Develop and test hypotheses on key retention drivers (e.g., onboarding, engagement, academic experience, communication) • Partner with schools and cross-functional teams to design and implement pilots • Evaluate impact and scale successful interventions across partner schools • Drive alignment on where to invest to improve retention outcomes • Influence cross-functional priorities across Enrollment, Academics, School Operations, Product, and School Success • Balance trade-offs and ensure focus on the highest-value initiatives • Act as a strategic advisor to leadership on retention performance and opportunities • Establish clear retention targets, metrics, and success measures • Build and lead an operating rhythm (e.g., reviews, dashboards, performance discussions) • Ensure accountability for retention outcomes across teams and schools • Provide visibility into performance, risks, and opportunities • Enable partner schools with insights, tools, and actionable guidance to improve retention • Identify patterns and replicate best practices across the network • Balance standardization with flexibility to meet local school needs • Leverage analytics to inform strategy and decision-making • Ensure retention insights are translated into clear actions and priorities • Partner with analytics teams to enhance visibility into retention drivers and leading indicators • Measurable improvement in student retention and persistence across partner schools • Clear, prioritized retention strategy aligned to business goals • Increased effectiveness of retention initiatives through testing and scaling • Strong cross-functional alignment and accountability for retention outcomes • Improved visibility into retention performance and drivers

🎯 Requisitos

• 8–12+ years of experience in strategy, operations, analytics, or related roles • Background in consulting or comparable environments with strong analytical and problem-solving rigor, along with industry experience—ideally in consumer or customer-centric businesses • Proven track record of driving cross-functional initiatives and influencing senior stakeholders • Experience leading strategy development and execution at scale • Strong analytical foundation with ability to translate data into action.

🏖️ Benefícios

• This position is eligible for Pearson’s annual incentive program.