Principal Customer Success Coach

🕒 Maio 27

🏄 California – Remoto

🏄 California – Remote

💵 $99.000 - $140.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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PTC

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1985

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

A PTC é uma provedora líder de soluções de software que tem como foco transformar a maneira como os produtos são projetados, fabricados e mantidos/atendidos. A empresa oferece soluções digitais que aprimoram o desenvolvimento de produtos, reduzem custos e elevam a qualidade ao permitir colaboração entre equipes. A PTC é reconhecida por sua expertise em PLM corporativo (Product Lifecycle Management) e SLM (Service Lifecycle Management), tornando-se parceira preferencial de fabricantes e equipes de serviço que buscam otimizar processos e inovar. Suas ferramentas são utilizadas por diversas empresas da Fortune 500 envolvidas em manufatura discreta, possibilitando melhorias significativas na eficiência de produção e nas operações de serviço.

Descrição

• Responding to customer inquiries and advising on Arena capabilities and best practices • Acting strategically to help customers achieve their business goals and outcomes • Maintaining customer success plans, activities, and notes within Gainsight • Nurturing relationships and identifying risks or opportunities for expansion • Identifying and resolving issues or dissatisfaction by applying the appropriate resources • Monitoring escalations and advocating for product enhancements as appropriate • Contributing to the ongoing optimization of our coaching systems, processes, and tools • Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction

🎯 Requisitos

• 8-10+ years of hands-on experience with PLM and QMS (Arena preferred) • Working knowledge of ERP and CAD systems and their relationship to PLM • Experience managing a portfolio of customer accounts in the Enterprise space • Strong business acumen, communication, and presentation skills • A mindset of putting the customer first and exceeding expectations • History of building relationships at all levels of a customer's organization and internally • Gainsight or other CSM software experience is a plus, not required • Four-year BA/BS degree (Technical) or equivalent experience • Minimum of 8-10 years of professional experience in a customer-facing role within SaaS or other enterprise applications and services

🏖️ Benefícios

• Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) • Medical, dental and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy