Customer Success Manager, DFR Mid-Market

🕒 Maio 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Skydio

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🎖️ Defesa

🏭 Manufatura

📦 Logística

💰 $170.000.000 Series E - Skydio em 2024-11

Defense • Manufacturing • Logistics

A Skydio é um fabricante de sistemas de drones autônomos que combina inteligência artificial avançada a bordo, sensores e software em nuvem para automatizar voos para missões de inspeção, segurança, segurança pública e mapeamento. Sua família de produtos (incluindo o X10, X10D, R10, estações de acoplamento e software como Skydio Autonomy e DFR Command) é projetada para rápida conscientização situacional, inspeções automatizadas, segurança de locais e implantações de Drone como Primeira Resposta para clientes governamentais, utilitários e empresariais. A Skydio oferece hardware, software e serviços integrados para viabilizar operações mais seguras, rápidas e autônomas em ambientes desafiadores.

Descrição

• Build scalable processes for customer on-boarding and post sales success. • Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow ups. • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs. • Advocate for mid-market customers through deep understanding of their use cases and needs. • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. • Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Requisitos

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Ability to travel 20+% of the time. • Ability to obtain Part 107 certificate. • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises. • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement. • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew. • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

🏖️ Benefícios

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay