Senior Manager, CRM, Data & Membership Systems

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🕒 Maio 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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MRC | Merchant Risk Council

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2000

🤝 Sem Fins Lucrativos

💳 Fintech

📚 Educação

Non-profit • Fintech • Education

MRC | Merchant Risk Council é a principal associação global sem fins lucrativos dedicada a salvaguardar a integridade do e-commerce por meio de profundo conhecimento em processamento de pagamentos, prevenção de fraudes e gestão de riscos. A MRC oferece serviços de associação, eventos da indústria, certificação (CPFPP), eLearning, defesa de interesses e pesquisa para profissionais de pagamentos e fraudes, comerciantes e provedores de soluções em todo o mundo, criando fóruns para colaboração, desenvolvimento profissional e envolvimento em políticas.

Descrição

• Serve as the primary administrator and strategic owner for Salesforce and related membership systems. • Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes. • Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management. • Maintain documentation for systems, processes, automations, integrations, and operational procedures. • Evaluate and recommend improvements to business systems, workflows, and platform usage. • Oversight and collaboration on integrations between Salesforce and connected business platforms. • Partner with internal teams and vendors to improve interoperability and automation between platforms. • Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems. • Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making. • Assist departments with reporting requirements, segmentation, operational analytics, and process optimization. • Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions. • Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions.

🎯 Requisitos

• 5+ years of experience administering Salesforce or comparable CRM/business systems. • Experience managing integrations between SaaS business platforms. • Strong understanding of CRM data structures, workflows, reporting, and operational processes. • Excellent analytical, troubleshooting, organizational, and communication skills. • Ability to balance strategic thinking with hands-on execution. • Experience coordinating with external vendors, consultants, or implementation partners. • Strong communication skills with the ability to translate technical concepts and system impacts into practical guidance for business stakeholders. • Preferred Salesforce Certified Administrator. • Experience with association management systems (AMS), membership organizations, nonprofit operations, or event technology platforms. • Familiarity with platforms such as HubSpot, Cvent, Sitecore, learning management systems, or financial systems integrations. • Experience with middleware/integration tools and APIs. • Experience with data governance, reporting strategy, or business intelligence tools. • Experience documenting operational processes and systems architecture.

🏖️ Benefícios

• N/A