Product Manager – Customer Engagement, Education

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🕒 Maio 30

🌲 Oregon – Remoto

🌲 Oregon – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

✅ Gerente de Produto

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RouteSmart Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 40 years

🚗 Transporte

🏢 Corporativo

☁️ SaaS

Transport • Enterprise • SaaS

A RouteSmart Technologies é um fornecedor líder em soluções de otimização de rotas, especificamente projetadas para melhorar a gestão de frotas e a eficiência operacional em diversas indústrias. Seus algoritmos avançados suportam o planejamento diário de rotas para coleta de resíduos, obras públicas, serviços de utilidade pública, entregas postais e locais, e até distribuição de jornais, permitindo que os clientes reduzam custos, economizem tempo e melhorem a prestação de serviços. Com forte ênfase em inovação, a RouteSmart combina tecnologia com expertise do setor para ajudar os clientes a enfrentar seus desafios de roteirização de forma eficaz, garantindo confiabilidade e fluxos de trabalho otimizados.

Descrição

• Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. • Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. • Ship clean, on time, and with quality. • Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. • Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance). • Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. • Partner with PMs on adjacent product lines as we work toward a more unified portfolio. • Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. • Write specs that don’t require a hallway conversation to interpret. • Run sprint ceremonies in an async-friendly way. • AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction. • Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch. • Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

🎯 Requisitos

• Required Background shipping consumer-facing or resident-facing product — not just internal B2B tooling. • You understand engagement, retention, and how to design for a non-expert end user. • 2–3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership. • Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks. • Experience working with distributed or offshore engineering teams — or strong evidence of the written clarity and async habits that make it work. • Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization. • Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. where they’re overkill. • Excellent communication and stakeholder management; able to translate between municipal customers, internal teams, and executives. • Hands-on fluency with Jira, Confluence, and a product analytics tool (Pendo, Amplitude, Mixpanel, similar).

🏖️ Benefícios

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • Ten company holidays • 1 Volunteer day • Summer Friday's