Regional Host Account Manager

🕒 Julho 23

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PadSplit

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🏨 Hospitalidade

🏗️ Construção

📦 Logística

💰 $20.500.000 Series B em 2021-11

Hospitality • Construction • Logistics

PadSplit é uma plataforma focada em soluções de coliving acessível, que permite a indivíduos alugar quartos privativos em casas compartilhadas em várias cidades dos Estados Unidos. Ao oferecer estadias flexíveis com medidas confiáveis de verificação de identidade e antecedentes, a empresa busca criar um ambiente seguro e acolhedor para seus membros. A PadSplit se posiciona como uma opção mais acessível em comparação a outros serviços de aluguel de quartos, ajudando seus membros a economizar e a construir histórico de crédito. A empresa também oferece aos proprietários a oportunidade de gerar renda e causar impacto positivo em suas comunidades ao ofertar quartos. A PadSplit é reconhecida por sua tecnologia inovadora e por suas soluções de moradia acessível.

Descrição

• Lead Your Team — Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance. • Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results. • Coach Consistently — Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve. • Resolve Escalations — Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations. • Improve Portfolio Health — Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate. • Partner Cross-Functionally — Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience. • Build the Team — Support hiring, onboarding, and ramping new Host Account Managers while helping establish consistent operating standards. • Lead by Example — Stay close to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model excellence.

🎯 Requisitos

• Leadership Experience — 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people. • Coaching Ability — Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback. • Operational Mindset — Comfortable managing competing priorities while balancing people leadership with operational execution. • Data Fluency — Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team. • Customer Expertise — Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments. • Marketplace Knowledge — Experience in property management, hospitality, real estate, or marketplace businesses is strongly preferred. • Communication Skills — Exceptional written and verbal communication with the ability to influence direct reports, cross-functional partners, and senior leadership. • Mission Alignment — Passion for PadSplit's mission and a willingness to stay close to the work while continuously improving the host experience.

🏖️ Benefícios

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis