Director of Operations, Global Technical Services

🕒 Setembro 30

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $189.000 - $259.350 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Palo Alto Networks

SiteLinkedInTodas as Vagas

10.000+ funcionários

🔒 Cibersegurança

🏢 Corporativo

💰 $1.000.000 Seed Round - Morta Security em 2013-02

Cybersecurity • Enterprise

A Palo Alto Networks é uma empresa global de cibersegurança que fornece plataformas, produtos e serviços baseados em IA para proteger redes, workloads em nuvem, endpoints e aplicações. Seu portfólio inclui firewalls de próxima geração, ofertas SASE e Prisma Cloud (CNAPP), a suíte de operações de segurança Cortex (XDR, XSOAR, XSIAM) e os serviços de inteligência contra ameaças e resposta a incidentes da Unit 42. A Palo Alto Networks ajuda empresas a proteger implantações de IA, automatizar fluxos de trabalho SOC e prevenir, detectar e responder a ameaças sofisticadas em ambientes híbridos e multi-nuvem.

Descrição

• Lead Long-Range Planning (LRP) and annual operational planning for the Customer Success organization • Liaise with Corporate Finance and RevOps on headcount planning, budget allocation, capacity modeling, and revenue forecasting • Develop data-driven models aligning resources with business needs and global customer coverage requirements • Oversee standardized global dashboards for NRR, GRR, Time-to-Value, and churn risk • Establish global business metrics and MBO strategies • Lead recurring business reviews to address performance gaps and drive accountability • Design and implement automated procedures across the customer lifecycle, from onboarding to expansion • Lead deployment and optimization of the Customer Success technology stack, including Gainsight, Salesforce, Snowflake, and Tableau • Design training plans and change management strategies for Customer Success and Professional Services teams • Unite Customer Success with Product, Sales, and Support to ensure cohesive account management • Hire, mentor, and lead a global team of operations managers and data analysts • Serve as the strategic and operational backbone of the Global Technical Services organization, connecting customer insights, portfolio strategy, and go-to-market execution

🎯 Requisitos

• 10+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a high-growth, enterprise SaaS or cloud software organization • Demonstrated success building, mentoring, and managing high-performing global operations and data analytics teams • Deep expertise administering Customer Success and CRM platforms, such as Gainsight and Salesforce • Strong grasp of data warehousing and Business Intelligence tools, such as Snowflake and Tableau • Spreadsheet modeling experience • Exceptional analytical and problem-solving skills • Ability to translate complex customer data into executive summaries and actionable strategies • Ability to influence without authority and provide structured executive communication to senior leadership • Familiarity with data platform, cybersecurity, or observability markets • Understanding of telemetry definitions and technical adoption methodologies • SQL literacy • Experience managing User Acceptance Testing (UAT) for large-scale system deployments • MBA or equivalent strategic leadership experience • Applicants will not receive immigration sponsorship; the company will not sponsor work visas for this position

🏖️ Benefícios

• Restricted stock units may be included • Bonus may be included • Employee benefits are available; specific benefits are referenced via an employee benefits description

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo