Head of Operations – Multi-Branch Restaurants

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🕒 Setembro 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Expert VA

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11 - 50 funcionários

📦 Logística

📣 Marketing

🏥 Saúde

Logistics • Marketing • Healthcare

A Expert VA é uma provedora de serviços de assistentes virtuais que oferece suporte de nível especialista para ajudar as empresas a operarem de maneira eficiente e crescerem. A empresa emprega assistentes virtuais altamente experientes, treinados para gerenciar uma variedade de tarefas, como suporte ao cliente, marketing digital e assistência em imóveis, entre outros. A Expert VA enfatiza uma abordagem estruturada aos processos de negócios e oferece software de rastreamento de tempo para aumentar a produtividade, permitindo que os proprietários de empresas foquem em suas atividades principais.

Descrição

• Oversee and improve performance across all branches through the management team • Make service, delivery, staffing and branch performance visible at a glance • Set clear roles, standards, decision rights and escalation paths • Establish daily and weekly management routines, audits and follow-up rhythms • Hold managers accountable and coach them to own their areas fully • Reduce escalations to senior leadership • Own the online customer journey from discovery through ordering, delivery, issue recovery and repeat purchase • Improve conversion, average order value, order frequency and customer retention • Shape pricing, promotions, bundles and offers while protecting margins • Track revenue, costs, margins and unit economics; identify leakage and waste • Prepare budgets, forecasts and performance plans • Turn business opportunities into operating plans and pilots • Launch and grow service lines, partnerships and institutional accounts • Build networks of merchants, delivery and courier partners, and service providers • Identify internal solutions that can become repeatable, sellable services • Hire, onboard and develop team members • Use AI tools for analysis, planning, reporting and documentation • Design workflows, dashboards and management panels with the tech team • Identify manual processes for simplification or automation • Translate business problems into developer requirements and acceptance criteria • Test whether new systems solve their intended problems • Report directly to the CEO with delegated COO-level operating responsibility • In the first 90 days, understand the business, stabilize urgent issues, establish management routines, launch dashboards and workflows, define pilots, deliver early wins, and present a growth roadmap

🎯 Requisitos

• 7+ years in operations or business management, with proven experience leading multiple restaurant or food-service locations (for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM) • Experience managing managers and holding them accountable • A track record of improving processes, service and profitability • Solid grasp of P&L, budgets, food and labor costs, and margins • Comfort with data, dashboards, Excel or Google Sheets, and digital tools • Strong communication skills, including with executives • High ownership and willingness to get hands-on when needed • Experience launching, scaling or turning around a branch, brand, service or business unit • Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app) • Business development, partnerships or sales exposure • Practical experience with AI, automation or digital transformation • Consulting, implementation or operational turnaround experience • Comfort with ambiguity and ability to figure things out rather than wait for perfect instructions • Ability to separate facts from assumptions • Ability to build stronger managers and better systems

🏖️ Benefícios

• HMO / Health Insurance • Paid Time Off (PTO) • Additional Leave • Work from Anywhere / Work from Home • Performance-Based Pay Raises

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