Director of Technical Operations

🕒 Setembro 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $160.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 2%

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Deque Systems, Inc

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1999

💼 Consultoria

☁️ SaaS

🏢 Corporativo

Consulting • SaaS • Enterprise

Deque Systems, Inc. é uma empresa de acessibilidade digital baseada em IA que fornece uma plataforma SaaS, ferramentas e serviços para ajudar organizações a testar, monitorar e remediar problemas de acessibilidade em produtos web e mobile. Seu conjunto de produtos (Axe DevTools, Axe Monitor, Axe Auditor, Axe Assistant, Axe MCP Server e o código aberto axe-core) permite testes manuais automatizados e guiados, correções no IDE, monitoramento em todo o site e suporte apoiado por IA. A Deque também oferece auditorias de acessibilidade, consultoria e treinamentos baseados em função (Deque University) para ajudar empresas a alcançar conformidade com padrões como WCAG, ADA e o Ato Europeu de Acessibilidade.

Descrição

• Own Deque’s AWS production infrastructure, defined as code and deployed through team-owned pipelines • Lead availability, performance, capacity, observability, alerting, and SLO practices • Command major incidents and run blameless postmortems that close action items • Own backup, disaster recovery, business continuity, restore procedures, and recovery objectives • Manage AWS cost visibility and ongoing savings initiatives • Lead the team toward 99.99% uptime, excluding planned maintenance and upgrades • Manage releases with gates and document all changes • Administer and integrate Jira, GitHub, ZenHub, Artifactory, Keycloak, Zendesk, and other business systems • Manage vendors, renewals, contract negotiations, and system consolidation • Oversee identity and access management in partnership with Security • Manage employee laptops and onboarding/offboarding for in-scope systems • Install and upgrade Deque products in customer environments and create repeatable tooling and documentation • Maintain the operations side of ISO-27001 certification, including controls, evidence, and audit response • Meet SLA commitments for vulnerability remediation • Support initiatives led by the Director of Security • Maintain GDPR-consistent data handling practices • Hire, develop, and retain a systems operations team across multiple locations, currently including the US and India • Scale team capabilities through automation and stronger tooling • Establish runbooks, change management, and operational standards • Ensure accessibility of selected internal tools and administrative interfaces • Develop a governed, practical plan for using AI in operations • Participate in weekend on-call coverage alongside the team • Submit a resume and cover letter explaining interest, alignment with core values, and differentiating attributes

🎯 Requisitos

• 7+ years in infrastructure, SRE, or IT operations with steadily growing responsibility • At least two years leading engineers • Deep hands-on, recent (last 18-24 months) AWS experience • Infrastructure as code in production using Terraform, CloudFormation, CDK, or similar • Experience with containers and orchestration: EKS, ECS, Docker, Kubernetes • Experience building or substantially rebuilding CI/CD pipelines • Experience with observability and incident response, including instrumentation, alerting, on-call practice, and postmortems • Experience in an organization with an active customer base and support function • Working knowledge of GDPR obligations affecting infrastructure and data handling • Clear communication with non-technical audiences, including executive reporting and dashboards • FedRAMP or StateRAMP experience preferred • SOC 2 Type II, VPAT / Section 508 / EN 301 549, or US state privacy regimes (CCPA/CPRA) experience preferred • Experience deploying and supporting software in customer-controlled environments preferred • Background in accessibility, assistive technology, or disability inclusion preferred • Google Cloud or Azure hands-on experience preferred • Resume and cover letter required • Must complete reference and background checks

🏖️ Benefícios

• Follow-the-sun weekday coverage • Weekend on-call limited to planned upgrades and genuine emergencies • Deque University procurement courses to help employees get up to speed on accessibility evaluations • Equal Employment Opportunities • Reference and background checks

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