Credit Operations Manager

🕒 Setembro 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

⚙️ Operações

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Stripe

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💳 Fintech

🛍️ Comércio Eletrônico

🤝 B2B

💰 Venture Round em 2021-05

Fintech • eCommerce • B2B

A Stripe é uma plataforma de infraestrutura financeira para empresas. Milhões de empresas—desde as maiores corporações do mundo até as startups mais ambiciosas—usam a Stripe para aceitar pagamentos, aumentar sua receita e acelerar novas oportunidades de negócios. Com sedes em São Francisco e Dublin, a empresa visa aumentar o PIB da internet.

Descrição

• Lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations • Translate product strategies into operational capabilities and appropriate credit controls • Partner with Credit Strategy, Product, Engineering, and Data Science to launch new programs and advance AI-enabled automation across Credit Operations • Set team priorities, goals, work plans, and operating mechanisms aligned with Credit’s broader strategy • Evolve systems, processes, and the operating model to improve decision quality, mitigate emerging risks, and scale efficiently • Assess credit and operational impacts of new and existing Stripe products and prepare Credit Operations for launch and ongoing support • Partner with Risk leadership and cross-functional stakeholders on risk mitigation, operational efficiency, and user experience investments • Test and implement automation using AI-enabled tools with quality controls and change management • Define and manage operating metrics and service-level agreements; use performance insights and root-cause analysis to drive improvements • Oversee credit-related vendor performance and applicable quality and compliance standards • Assess capability needs and partner on hiring, workforce planning, and development strategies • Lead, motivate, coach, and provide feedback to the Credit Operations team

🎯 Requisitos

• 10-15 years of work experience in commercial credit underwriting • 3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment • Experience in financial risk modeling or cash-flow forecasting • Proven track record of building, leading, and developing high-performing teams, including setting goals, managing performance, and coaching team members • Strong strategic thinking and problem-solving skills with the ability to translate complex challenges into actionable solutions • Excellent communication and stakeholder-management skills, with the ability to influence across functions • Demonstrated experience designing, launching, and scaling programs, products, or operational capabilities from planning through implementation and measurement • Experience using AI-enabled tools and partnering with technical and operational stakeholders to implement automation, including quality controls, change management, and team adoption • Commitment to delivering a user-centered experience while effectively managing risk • Experience supporting credit-related product launches or translating product capabilities into operational requirements, workflows, controls, and launch-readiness plans • Strong knowledge of accounting principles and experience evaluating financial statements and business models across industries • Experience analyzing data and creating dashboards using SQL • Experience partnering with engineering teams to develop or improve investigative and decisioning tools

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