Senior Manager, Strategy & Operations

🕒 Setembro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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SafeRide Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🚗 Transporte

Healthcare • Healthcare Insurance • Transport

A SafeRide Health é uma empresa que aprimora o transporte médico não emergencial (NEMT) por meio de tecnologia avançada e uma rede digitalizada, garantindo que os pacientes tenham acesso ao atendimento adequado no momento certo. Eles oferecem uma abordagem centrada no membro e guiada pela tecnologia, permitindo acesso fácil aos serviços de transporte, plataformas personalizáveis para se adequar a qualquer plano de saúde e visibilidade em tempo real das viagens para maior confiabilidade e tranquilidade. A SafeRide Health faz parcerias com uma ampla rede de provedores de transporte para oferecer cobertura nacional e serviços flexíveis, focando em melhorar o acesso a cuidados essenciais e transformar as experiências de transporte dos pacientes.

Descrição

• Lead discovery and alignment for SafeRide's AI transformation across the contact center, billing, and claims • Map core processes end to end, including systems, dependencies, stakeholders, and failure points • Size impact in cost, time, FTE, and member experience • Turn discovery into a prioritized roadmap and clear requirements for Operations, the AI team, Product, and Data Engineering • Build business cases and recommend against AI investments that do not meet them • Measure results against baseline after launch and transfer ownership to operating teams • Lead S&I projects involving cost and network economics, program launches, and data initiatives • Manage and develop a small team, including a Manager • Run 1:1s, give direct feedback, make staffing decisions, and hire • Stay hands-on by building models, writing decision memos, working with agents, and supporting Finance-trusted analysis • Report to the Head of Strategy & Insights with executive exposure

🎯 Requisitos

• Bachelor's degree or equivalent in Economics, Business, Finance, Computer Science, or a related field • 7-9 years in management consulting, business operations, or product development, or a combination • Demonstrated ownership of enterprise-level, cross-functional programs with measurable business outcomes • Experience managing and developing a team, including people who manage others or lead workstreams independently • Executive presence with range • Deep analytical and technical fluency, including Excel, Python, and SQL • Comfortable reasoning about platforms, automation, and agentic AI tools such as Claude or Claude Code • Track record in ambiguous environments where the problem was not defined for you • Strong business judgment and orientation toward durable operating change • Ability to operate as a player-coach • Experience leading strategy or platform initiatives inside a product organization strongly preferred • Technical background preferred • Consulting foundation, such as MBB or equivalent, is an asset but not a requirement • MBA or comparable achievement signal is a plus • Familiarity with healthcare, contact center, billing or claims operations, logistics, transportation, marketplaces, or other regulated operating environments

🏖️ Benefícios

• Competitive salary • Annual bonus opportunity • Equity • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO • Paid company holidays • Paid parental leave • Career development in a mission-driven company, with a published path for what comes next • Fully remote work • Asynchronous by default • Real autonomy over how and when you do your best work

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