Vice President, Adoption & Services

🕒 Setembro 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $204.000 - $300.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Panorama Education

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

📚 Educação

☁️ SaaS

🤖 Inteligência Artificial

💰 $60.000.000 Series C - Panorama Education em 2021-09

Education • SaaS • Artificial Intelligence

A Panorama Education é uma empresa de tecnologia educacional que oferece uma plataforma SaaS com inteligência artificial para distritos escolares do ensino básico e secundário (K–12) a fim de coletar pesquisas, gerenciar o Sistema de Apoios de Múltiplos Níveis (MTSS), monitorar comportamento e frequência, além de personalizar instruções e intervenções. Suas ofertas—como Panorama Solara, Student Success (MTSS) e Surveys & Engagement—combinam análise de dados, IA segura gerenciada por distritos e desenvolvimento profissional para ajudar educadores a identificar necessidades, planejar ações direcionadas e medir resultados dos alunos, mantendo a privacidade e a conformidade.

Descrição

• Own the platform adoption strategy for all K-12 district clients • Define adoption success for each client segment and develop adoption-health frameworks • Partner with Client Partnerships, Product, and Technology leadership to align adoption with retention and expansion goals • Anticipate shifts in district priorities and proactively adjust adoption playbooks • Set and track adoption metrics, targets, and reporting cadence • Own and operate the professional services and implementation organization end-to-end at national scale • Build a repeatable, multiproduct implementation and services operation across simultaneous client engagements • Partner with Revenue, Finance, and Product on services pricing, packaging, attach strategy, margins, and cost-to-serve • Manage delivery-organization budget, headcount, and utilization targets • Establish service-delivery standards, SLAs, escalation processes, and risk-management processes • Build, coach, and retain a high-performing professional services team • Develop adoption leadership, identify capacity gaps, and make hiring, training, or restructuring decisions • Lead incremental and transformative AI adoption across the team • Coordinate Professional Services with Product, Engineering, and Technical Services • Bring adoption insights and client feedback into product roadmap discussions • Engage directly with superintendents, administrators, and senior client stakeholders • Represent Panorama’s platform-adoption practices in client settings, conferences, and executive briefings • Handle escalated and high-stakes client situations • Build operating systems including playbooks, dashboards, health scoring, and cadences • Lead high-impact initiatives and drive measurable adoption outcomes

🎯 Requisitos

• 10+ years of progressive leadership experience in client success, account management, or professional services, ideally in K-12 education, SaaS, or another relationship-driven, outcomes-based industry • Demonstrated experience personally owning and scaling a large, complex service delivery or implementation operation, including staffing, budgeting, and operational rigor at scale • Track record of driving measurable adoption, usage, or outcome improvements at scale across a diverse client base • Experience operating at the senior leadership level, including direct engagement with C-suite or superintendent-level client stakeholders • Demonstrated personal fluency with AI tools in daily professional work, and experience leading a team through AI adoption, including incremental workflow improvements and fundamental changes to how work gets done • Strong cross-functional experience partnering with Product, Engineering, and other revenue-adjacent functions • Familiarity with the K-12 education landscape, including district structures, school-year rhythms, and pressures facing educators, is a strong plus • Excellent written and verbal communication skills, with judgment to adapt messaging for different audiences, from frontline educators to executive stakeholders

🏖️ Benefícios

• Annual bonuses or commission awards • Equity awards • Region-specific health and welfare benefits • 401K with an employer match • Health, dental, vision, life insurance, and short-term and long-term disability coverage • Flexible spending account for health care and dependent care • Wellness Reimbursement • Work from Home Reimbursement • Flexible vacation policy • Parental leave program • Company Issued Laptop