Director, Tech Enablement

🕒 2 dias atrás

🚗 Michigan – Remoto

🚗 Michigan – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Papa Johns

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🏨 Hospitalidade

👥 B2C

🍽️ Alimentos e Bebidas

Hospitality • B2C • Food & Beverage

Papa Johns é uma cadeia internacional de restaurantes de pizza que oferece serviços de entrega e retirada de pizzas. Conhecida pelo seu slogan 'Melhores Ingredientes. Melhor Pizza. ', a empresa fornece uma variedade de pizzas, acompanhamentos e sobremesas aos clientes através de seu extenso cardápio. Papa Johns enfatiza recompensas ao cliente por meio de seu programa Papa Rewards, permitindo que os usuários ganhem pontos por cada dólar gasto e os troquem por itens do menu. A empresa opera inúmeras franquias nos Estados Unidos e Canadá, focando em oferecer ingredientes de qualidade e conveniência ao cliente com opções como pedidos online e aplicativo móvel. Papa Johns também está envolvida em fornecer cartões-presente e ofertas promocionais para melhorar a experiência do cliente.

Descrição

• Own 24/7 operational responsibility for production systems, platforms, and services • Establish operational health checks, dashboards, and service reviews • Lead Major Incident Management and maintain escalation paths and playbooks • Maintain runbooks, failover plans, and operational procedures • Manage Tier 1–3 operational support teams across infrastructure, cloud, network, SRE/DevOps, and application operations • Execute SLA/OLA frameworks and oversee ITSM service desk workflows • Ensure operational readiness for new applications, releases, and infrastructure deployments • Lead change, release, deployment, maintenance-calendar, and rollback processes • Oversee incident trends, Root Cause Analysis, problem management, and stability improvements • Manage monitoring, observability, alerting, dashboards, and operational analytics • Drive capacity monitoring across cloud and data center environments • Ensure patching, backups, restore testing, disaster recovery drills, and environment consistency • Govern configuration management, provisioning, resource tagging, cost monitoring, and operational hygiene • Add operational perspective to architecture, networking, storage, and information lifecycle management • Own security, compliance, audit-readiness, vulnerability-remediation, and operational-control activities • Maintain disaster recovery runbooks, RTO/RPO compliance, asset inventories, CMDB accuracy, and configuration baselines • Lead technology FinOps to optimize budget commitments and vendor partnerships • Manage shift scheduling, on-call rotations, follow-the-sun support, staffing, training, certification, and cross-skilling • Drive playbook updates, SOP reviews, and continuous improvement initiatives

🎯 Requisitos

• Bachelor’s degree in Information Technology, Computer Science, or related field • Relevant certifications such as ITIL, CompTIA, or AWS, Azure, or Google Cloud certifications preferred • Proven experience in IT operations, service management, or infrastructure support • Strong understanding of SLOs/SLAs and incident management best practices • Experience with change management, patch management, and vulnerability remediation • Ability to monitor and ensure service availability against SLO/SLA requirements • Ability to detect, triage, and resolve incidents while reducing MTTD/MTTR • Experience implementing and tracking changes and analyzing change success rates • Root cause analysis skills • Experience managing patch compliance and vulnerability remediation • Experience coordinating and validating backups and disaster recovery tests • Ability to optimize operational costs and manage cloud/infrastructure spending • Ability to fulfill service requests and maintain accurate runbooks, SOPs, diagrams, and CMDB documentation • Ability to plan compute-capacity growth and expansion needs • Must meet U.S. employment eligibility requirements through E-Verify and Right to Work compliance

🏖️ Benefícios

• Full-time employment • Equal opportunity and affirmative action employer • E-Verify participation and Right to Work compliance