Director, Merchandising Operations

Vaga não está no LinkedIn

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $145.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Parachute Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Parachute Health é uma empresa de tecnologia em saúde que fornece uma plataforma SaaS para digitalizar e agilizar o pedido de Equipamento Médico Durável (DME) e a prescrição eletrônica (ePrescribing). Sua plataforma conecta clínicos, fornecedores de DME/HME e pagadores para acelerar a entrada de pedidos, automatizar registro (incluindo digitalização de fax baseada em IA), integrar com EHRs e ERPs, e melhorar a precisão e conformidade dos pedidos. A Parachute enfatiza segurança e conformidade regulatória (HIPAA, SOC 1/2, HITRUST) enquanto atende clientes B2B na área da saúde ao longo do continuum de cuidados.

Descrição

• Serve as the operational leader for a team of managers and individual contributors • Own how work is planned, prioritized, and delivered, and how the team partners across the company • Coach and develop managers and individual contributors • Personally drive the team's largest and most complex cross-functional projects, including timelines, dependencies, and communication • Lead creation, maintenance, and centralization of SOPs and shared resources • Drive consistent practices, training, quality assurance, and continuous improvement across category teams • Collaborate with Supplier Implementation, Product, Customer Success, and other partner teams • Advocate for Merchandising Operations and make its work visible across the company • Run bandwidth and capacity planning; flag risks and rebalance coverage • Define and report team metrics, including ticket throughput, SLAs, SKU work, and rollout milestones • Own escalations and communicate with customers when needed • Support recruiting, own onboarding for new merchants, and maintain continuity coverage for every category • Serve as a close thought partner to the SVP of Merchandising

🎯 Requisitos

• 7+ years in operations, program delivery, or management or technology consulting (e.g., a Big Four or top-tier firm), with 3+ years managing and growing managers • Track record of delivering complex, cross-functional projects using a clear, repeatable methodology • Data-driven: comfortable with capacity models, dashboards and prioritization trade-offs • Willingness to travel roughly once a quarter • Passionate about improving patient outcomes in the healthcare space • Gets things done: drives work to completion and builds processes that stick • Thrives in complex, nuanced domains; quickly learns intricate systems (e.g., insurance coverage rules, product data) well enough to make sound calls • Clear, concise communicator who pushes back constructively and drives decisions • Sound compliance judgment in a highly regulated industry • Track record of growing into increasing scope and responsibility • Nice to have: catalog, product data or e-commerce experience; healthcare, DME/HME or payer experience • Legally authorized to work in the United States at the time of application and for the duration of employment; employer visa sponsorship is not available

🏖️ Benefícios

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums • Employer HSA Contribution: Company-funded contributions to your Health Savings Account • 401(k) Retirement Plan • Equity Incentive Plan • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance • Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces • Flexible Vacation Policy • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO) • Home Office and Wellness Stipend • Monthly Internet Stipend • Annual Learning and Development Stipend

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