Senior Manager, Federal Services

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 18%

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Paragon Micro

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

🔧 Hardware

Consulting • Logistics • Hardware

A Paragon Micro é uma distribuidora de tecnologia e parceira de canal que fornece hardware, software e soluções integradas para revendedores, integradores de sistemas e clientes corporativos. Oferece serviços de distribuição, logística e suporte a parceiros para ajudar os fornecedores de tecnologia a alcançarem os mercados de canal e comercial, operando tipicamente por meio de pedidos online e programas de parceria.

Descrição

• Define and execute the long-term vision and strategy for Paragon Micro's Federal Services Practice • Build, scale, and lead the Federal Services delivery organization • Establish standardized service methodologies, templates, pricing models, and operational processes • Develop annual strategic plans and growth initiatives • Recruit, mentor, and retain consulting engineers, solution architects, project managers, and technical specialists • Develop career paths, training programs, certification strategies, and leadership development • Ensure utilization and workforce planning across delivery resources • Build and manage a nationwide network of cleared subcontractors and specialized Federal service providers • Develop relationships with OEM professional services organizations and implementation partners • Evaluate partner capabilities, performance, and capacity; negotiate subcontracting and preferred delivery partnerships • Grow services revenue through product-sales attachment, staff augmentation, resident engineering, managed services, and professional services • Create offerings supporting infrastructure, cybersecurity, AI, cloud, collaboration, networking, data center, and emerging technologies • Support Sales, Capture, Proposal Teams, and Solution Architects on Federal pursuits • Develop labor strategies, staffing plans, transition approaches, and delivery methodologies for proposals • Review Statements of Work, staffing assumptions, pricing strategies, and technical delivery plans • Participate in customer presentations, technical discussions, oral presentations, and executive briefings • Establish delivery standards, governance, quality assurance, and operational metrics • Drive customer satisfaction and resolve executive-level delivery challenges and escalations • Own budgets, forecasts, utilization targets, services gross margin, subcontractor costs, pricing strategies, dashboards, and KPIs • Build a scalable, profitable Federal Services Practice and improve delivery quality, utilization, customer satisfaction, and profitability

🎯 Requisitos

• Active Top Secret security clearance required • SCI eligibility strongly preferred • 15+ years of experience leading Federal IT services organizations supporting DoD, Intelligence Community, and Civilian agencies • Demonstrated success building and scaling a Federal Professional Services Practice within a VAR, systems integrator, OEM, or Federal contractor • Proven experience recruiting, developing, and leading consulting engineers, solution architects, project managers, and technical delivery organizations • Experience developing nationwide subcontractor networks and strategic delivery partnerships • Experience supporting both project-based professional services and long-term staffing ("butts in seats") engagements • Experience supporting Capture, Proposal, and Business Development organizations on Federal opportunities • Strong understanding of Federal procurement, contracting, and acquisition processes • Experience managing operational performance, utilization, services gross margin, forecasting, and financial planning • Exceptional executive communication and customer relationship skills • Willingness to travel as required • Must be a U.S. citizen • Preferred: experience supporting major Federal contract vehicles including SEWP, ITES, GSA MAS, or similar GWACs and IDIQs • Preferred: experience leading services organizations supporting Cisco, Dell, Microsoft, VMware, HPE, NVIDIA, Palo Alto Networks, or comparable enterprise technologies • Preferred: PMP, ITIL, CISSP, CCIE, Azure, AWS, or other relevant technical certifications • Preferred: experience developing managed services organizations • Preferred: experience integrating AI-driven automation and modern service delivery methodologies into consulting organizations

🏖️ Benefícios

• Full-time employment • Fully remote work • Willingness to travel as required